Human Resources Generalist

Human Resources Generalist with extensive experience overseeing the interviewing, hiring, and onboarding of new employees while also leading performance management responsibilities for a cross-functional team of personnel to achieve business objectives. Creative problem-solver adept at rapidly identifying issues and providing solutions that sustain daily operations and protect team satisfaction. Dedicated professional with a passion for human resources information systems (HRIS), effectively serving as a key resource to convey employee benefits and payroll education to uphold operational excellence.

Areas of Expertise

Safety

Employee Onboarding

Payroll Administration

Interviewing & Hiring

Talent Management

Performance Management

Health Benefits

HRIS/Management Systems

Analytical and Problem Solving Skills

Multi-task

Workers’ Compensation

Professional Experience & Accomplishments

The City of Worcester – Worcester, MA 2022 – 2023

HR Generalist

Provided exceptional assistance and leadership to job applicants by leveraging high-level interpersonal skills, written communication, and maintaining a highly organized meeting schedule and breaking down position requirements to applicants.

Directed the outreach program for potential new applicants, using superior organizational abilities to oversee career fairs for various local employment sectors such as the Fire Department, the Department of Parks and Recreation, and the city’s public school system.

Collaborated cross-functionally with heads of other departments to coordinate varying aspects of the hiring process, such as requests for proposals (RFPs) and closing job ads; recommended applicants for interviews based on a manual scoring system.

Conducted trainings as part of the Workday Development Team on all facets of procurement including new hire entries, purchase orders, supplier invoices, IC’s and journal entries.

Oversaw a range of Workers’ Compensation responsibilities while working closely with defense attorneys, including processing and filing complex and difficult claims, calculated and paid benefits due; approved all claim benefits and settled claims within designated authority level.

Presided over employee relations issues with the highest level of confidentiality.

Conducted in-take and case investigations for policy violations, workplace harassment and workplace discrimination.

Utilized experience in the hiring and separation process to develop a series of best practices regarding interviews and onboarding; best practices were implemented by various internal departments and remain in use.

Maintained payroll for active employees, seasonal workers, and employees on Workers’ Compensation.

Played a key role in implementing and updating safety policies.

Greenville Utilities Commission – Greenville, NC 2016 – 2022

Human Resources Specialist Human Resources Admin Human Resources Clerk

Oversaw a range of HR operations and administrative tasks, including creating, reconciling, and receiving purchase orders and billing, maintaining performance management, new hire orientations, and maintaining accurate records with the highest accuracy and attention to detail in a fast paced work environment.

Assisted with bi-weekly payroll working closely with finance and accounting.

Performed key human resources (HR) duties for new hires, facilitating seamless interview and onboarding while also aiding personnel in transferring positions.

Performed monthly reports, queries and interpreted data involving employee retention, merit increases, payroll studies, and succession planning.

Contributed as a member of the EBS Application Team reviewing Oracle software system tickets, including a variety of cases spanning email set up, payroll questions, job and employee creation, and merit increases; provided technical support to safeguard continuous daily operations.

Spearheaded improvements to performance management data input, implementing a review structure for 460 cross-functional employees that was based on consolidated dates at the beginning of each month.

Developed an email alert system to notify supervisors and management when evaluations were approaching or if currently past due.

Supported training and development objectives by assisting with PowerPoint presentations and creating videos.

Conducted safety observations, coaching, and safety trainings as a senior member of Greenville Utilities safety initiative.

Participated in the internal Wellness Program and United Way programming, acting as a treasurer to assist with raising and tracking funds and increasing event interest for several runs, food drives, blood drives, breast cancer awareness, and several lunch and learns and special events.

Previous Experience: The La Crosse Initiative: Community Advocate

US Department of Veterans’ Affairs: VA Certification Representative

United States Navy: Technician

Education Bachelor of Science (BS), Fine Arts & Graphic Design

University of Wisconsin-La Crosse

Technical Microsoft Office Suite • Oracle • Electronic Business Suite (EBS) • Taleo • Peoplesoft • Adobe Creative Suite

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