Customer Service Project Management

James Davin

Murrells Inlet, SC *****

716-***-**** ********@*****.***

Professional Summary

Client-focused Business Manager with a track record of enhancing operational efficiency and boosting sales revenue at The Procter & Gamble Distributing Company. Excelled in financial management and employee leadership, significantly improving team productivity and client satisfaction. Skilled in fostering strong relationships and executing strategic project management.

Skills

Financial Management

Customer Service

Project Management

Employee Management

Analytical Thinking

Documentation And Reporting

Budget Creation

Work History

05/2015 to Current

Business Manager

St. Mark RC Church – Buffalo, NY

Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.

Increased overall team productivity by fostering a positive work environment and providing effective leadership.

Communicated with parishioners and staff members with particular attention to problem resolution.

Negotiated contracts with suppliers and vendors, securing favorable terms for the church while maintaining strong relationships.

06/1983 to 05/2015

Sales Manager

The Procter & Gamble Distributing Company – Cincinnati, OH

Handled customer relations issues, enabling quick resolution, and client satisfaction.

Increased sales revenue by developing and implementing effective sales strategies.

Built long-lasting client relationships through excellent customer service and consistent follow-ups.

Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

05/1983

Bachelor of Arts: Economics

Columbia University in The City of New York - NY, NY

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