Financial Aid Labor Relations

Carla J Finch

*** ***** **** *****, ***** Charleston WV 25309

304-***-****

******@****.****.***.**.**

Skills of Expertise

·Adult college counseling, advising, scheduling, and transcription review experience. (Blackboard)

·CTE teaching experience: Option Pathway, English, and Skills USA

·14+ years of management, action planning, and operations review experience.

·Developed OJT training as needed for 100+ employees plus implemented marketing campaigns.

·Virtual Teaching Experience, class development with Schoology

·Financial Aid/Student Loan experience (Collections/New Applicant process)

·Superb computer skills plus trained Microsoft Office at college level.

Education

·Wheeling Jesuit University-English Certification- Aug 2012

·Wheeling Jesuit University- Master of Organizational Leadership (2010)

·Wheeling Jesuit University-Bachelor of Science Organizational Leadership (2006)

·University of Charleston- Associates in Business Administration (2001)

Professional Experience

Kanawha County Schools 2012-current

·Option Pathway Instructor-12th Grade (2012-current), SAT & EDGE Credit Coordinator.

·Job Placement Specialist, which included completing the financial aid, recruiting, and marketing for all adult courses. (2015-2016)

·Over 95% graduation rate, in a high-risk student teaching environment, at Ben Franklin Technical and Career Center.

BridgeValley (2009-2012)

Interim Business Management Program Advisor/Adjunct Instructor

·Advised 75+ students and maintained 15 instructional hours while overseeing business management program. Also, trained on Microsoft Office Programs.

Frontier Communications (formerly Verizon Communications) 1989-2010

·Customer Service/Quality Improvement & Collections Supervisor, New Hire & Training Instructor, Business Sales/Collection Consultant

·Trained 100+ employees on new telecommunication products and marketing initiatives. Orientation/Benefits Trainer- ensured compliance with I-9/W-4 guidelines and explained benefits. Analyzed customer satisfaction and implemented action plans to correct any training deficiencies.

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