Data Entry Customer Service

Natalya Yula

Email: *************@*****.***

Phone Number: 347-***-****

Key Pointers:

Bilingual: English, Ukrainian, Russian.

Customer Service

MS office

Summary:

Natalya is an individual with over 4 years of experience in data entry and customer service environment. She is proficient with skills like Data Entry, medical billing and Microsoft Office (Advanced Excel and PowerPoint). She is Multilingual (Ukrainian, Russian, Italian and English).

Skills:

Highly Responsible

Hard-Working

Flexible • Reliable

Detail-Oriented

High Customer Service

Effective Communicator

Strong Interpersonal skills

Conflict Resolution Organized

Follows Safety Practices

Critical Thinker Goal Setter

Entrepreneurial Spirit

Team Player

Microsoft Office: Advanced Excel and PowerPoint

Ukrainian/Russian/Italian

Education:

Bachelor of Business Administration

Professional Experience:

Employment Gap – Searching for Job/Attending Berkeley College

April 2023 to Present

Data Entry Clerk

Bio-Reference Laboratories, Queens, NY

February 2022 to October 2023

Collaborated with finance to check the accuracy of reporting against money received and correct practices of recording in the event ledger, and managing the movement of cash to and from the box office.

Prepared and mailed invoices to customers, processed payments, and documented account updates.

Responded to inbound inquiries regarding accounts and payments.

Made accounts payable and receivable.

Used accounting software to reconcile accounts, track income and generate invoices.

Employment Gap – Searching for Job

January 2022

Republic Parking Systems, Transit Adjudication Bureau, Brooklyn, NY

Business Administration

December 2019 to December 2021

Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assisted co-workers and staff members with special tasks on daily basis.

Managed filing system, entered data, and completed other clerical tasks.

Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.

Maximus, New York, NY

Customer Service Representative

January 2019 to December 2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Surgical Center of Elena Ocher Medical P.C., Brooklyn, NY

Administrative Assistant

March 2017 to January 2019

Data Entry.

Medical Billing.

Claiming Medical Insurance.

Dealing with Customers.

Assisting Upper Management with Documentation such as investments in new equipment, attracting new customers, and other medical facilities to work with our center. Our center was dealing with GYN, plastic surgeries, gastroenterology, etc.

Scheduling appointments with customers.

Advance Care Physicians-Kings Highway Medical Office, Brooklyn, NY

Receptionist/Billing Representative

February 2015 to March 2017

Answering phone calls.

Making appointments.

Dealing with insurance companies.

Reserving transportation.

No-Fault Medical Office, Brooklyn, NY

Receptionist

November 2013 to February 2015

Writing reports

Answering phone calls.

Scheduling appointments.

Maintaining Physical Therapy Department, Medical Doctor and required procedures.

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