Customer Service Project Manager

Daniel P. Nowak

*** ******** *****, **** *****, New Jersey

Cell: 201-***-****

Email: ad7n1n@r.postjobfree.com

OBJECTIVES

EMPLOYMENT

To Gain a Managerial position and further utilize my Abilities, Skills and Extensive Business, Procurement, Sales and Customer Service experience.

June 2019 to December 2023

Cared for a Family Member

Procurement Analyst- Project Employee - PSE&G February 2012 – June 2019

Manage the procurement of Materials and/or Services for Lines of Business, service types and/or commodities for major projects associated with system improvements in the PSEG network using the SAP-ERP system. Review contracts and initiate contractual change orders on field change requests, process purchase orders for field changes and new work to approved PSEG Vendors. Initiate competitive bids on new projects, host site visits and post in Power Advocate (Bid Platform). Process Contracts and change orders over $500k through 930 process for legal and risk concurrence. Provide support to Project Managers for Overhead, Inside Plant and Underground.

Lead Procurement Analyst responsible for North Central Reliability, Northeast Grid, and Burlington Camden 230kV Projects, valued over $1 billion Dollars.

Project Manager – Specialized Storage

May 2005 – Sept. 2011

Provide Project Management for Installation Projects in the Tri State NY/NJ and CT areas. Customer base included Pharmaceutical, Industrial, Government, Medical, Automotive, Law Enforcement Agencies and General Contractors.

Assist in Business Development of New Clients via Direct Marketing Programs

Sales Manager - CLP Resources

November 2004 – April 2005

Supply Skilled Trades People to Facilities & Construction Companies throughout New Jersey.

Ususing various methods to gain lead activity, Direct Mail, Advertising and Client Visits. Utilize the Co Counselor Sales Process to gain knowledge of clients in order to enhance value of services. Attend networking Meetings and Trade Shows to penetrate prospect base.

Inside Sales – Armor Deck

May 2004 – November 2004

Cold call & establish new accounts, to potential retail customers related to the Automotive, SUV and Truck Aftermarket Accessory business.

Marketing Support Manager- Fon Delco Inc.

May 2002 – October 2004

Generate leads to support a new business venture by contacting General & Sub Contractors to solicit Bids for services. Visit construction sites, Purchasing Organizations & meet with Project Managers to build awareness of services. Outside Sales.

International Project Manager – Lucent Technologies June 1997 - April 2002

Management responsibilities for customer service teams, material orders, vendor & customer relationships, software, and service contracts placed by Lucent customer teams in Europe.

Follow through on Purchase orders and determine delivery dates per contract.

Managed dedicated country specific customer service teams domestic and internationally, extensive manufacturing and supplier interface, responsible for order placement through delivery and final billing. Revenue recognition and financial reconciliation of projects valued from $20 million to $150 million U.S. Dollars. Extensive customer interface and Travel with sales teams in Europe and the Middle East

Manager – Direct Marketing – AT&T April – 1987 – May 1997

Implemented sales and product initiatives on a National level for AT&T’s 850 Phone Center Stores and 40 million Leased Base Customers from a budget of $8 million dollars.

Developed a National Mail Order Catalog

Managed mailings & lists, Creative for POP displays and In Store Brochures, Response Fulfillment Companies, Advertising Agencies, competitive bidding, and printing (including press approvals). Distribution of POP displays for Direct Mail supporting 850 stores.

Worked with sales teams and retail locations to develop promotional campaigns.

Coordinated national mail campaigns with our data centers in Denver and Bridgewater, NJ.

EDUCATION

Bachelor of Science – Business and Marketing – St. Peters College

Program Management Certification – Stevens Institute

Corporate Training Courses for personal improvement

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