Customer Service Quality Control
Resume:
Roshena Vance
Grand Prairie, TX *****
************@*****.***
Hey, I’m Roshena Vance, and I’m from Shreveport, La. I graduated from Fair Park College Prep located in Louisiana. I also graduated from Career Tech in 2014 studying Cosmetology. I’ve worked for Warehouses, Nursing homes, Call Center jobs, retail sales, clothing stores and Customer Service Jobs. I’m a fast learner and I work at a fast pace. I’m willing to travel and relocate if necessary. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
DHL Supply Chain
the LEGO Group-Haltom City, TX
January 2023 to Present
Quality Control Lead
In this position we built Lego displays for Lego Companies all over the world. My specific job is to analyze built pallets. Inspection Monitor lines to make sure everything is put together correctly. Report to my boss of any consist mistakes.
Remote Customer Service Representative
JAMIS Software Corporation-Dallas-Fort Worth, TX
January 2024 to July 2024
Warehouse Worker
Inmark Packaging-Grand Prairie, TX
August 2020 to August 2023
Quality Control
Inspection
Monitoring
Handling and packaging medicine. Machine Handling. Process and sort Medicine. Teleperformance
AT&T-Shreveport, LA
March 2016 to October 2022
I work at Teleperformance as a call center agent for 2 different companies, AT&T and Sprint. Also worked from home throughout my time working for Sprint.
Warehouse Worker
Ditto Apparrel-Shreveport, LA
February 2019 to August 2020
Quality Control
Check for mistake.s
Inspect agents work.
Worked as a package handler. Scanned and packaged clothing for Walmart INC. Education
Some College in Cosmetology
Career Technical College-Shreveport - Shreveport, LA August 2012 to April 2014
Diploma
Fair Park High School in Shreveport - Shreveport, LA 2011
Skills
• Microsoft Word (7 years)
• Negotiation
• Retail Sales (6 years)
• Order fulfillment
• Analysis skills (4 years)
• Caregiving (3 years)
• Meal Preparation
• Special Needs
• Order Picking (3 years)
• Shipping & Receiving (2 years)
• Home Care (4 years)
• Cleaning Experience (Less than 1 year)
• Senior Care (2 years)
• Addiction counseling
• IVR
• Benefits administration
• Accounts receivable (3 years)
• Windows
• Typing (3 years)
• Banking
• Software troubleshooting
• Customer service (10+ years)
• Financial services
• Google Suite
• Copywriting
• iOS
• Mac OS
• Recruiting
• HR sourcing
• Yardi
• Social media management
• OneSite (6 years)
• Contracts
• Scripting
• Microsoft Office
• Microsoft Excel
• Digital marketing
• Leadership (2 years)
• Machine Operating (4 years)
• Office Management
• Interviewing
• ATS
• Janitorial experience
• Cash register
• Pricing
• Computer Networking
• Help Desk
• Employee Orientation
• JavaScript
• System Administration
• Technical Support
• Active Directory
• Talent Acquisition
• AI
• Lead generation
• Google Suite
• Communication skills
• Direct sales
• Inside sales
• Marketing
• Cold calling
• iOS
• Talent acquisition
• Mac OS
• Recruiting
• Computer networking
• Software troubleshooting
• Cash handling
• Tax experience
• Accounting software
• Accounting
• Retail sales
Certifications and Licenses
driver's license
Caregiver Certification
Property & Casualty License
BCaBA
BC/BE
BCBA-D
Driver's License
Additional Information
Computer Skills
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