North Carolina Customer Service

*

Kehaya T. Wescott

Greensboro, North Carolina

Tel: 718-***-****

********@*****.***

PROFESSIONAL SUMMARY

Motivated, goal-driven, and purposeful professional with a background in meeting organizational needs. Demonstrated commitment to student learning, diversity, inclusivity, and multiculturalism. Experienced in counseling diverse groups, adept at retention services, experienced in academic advisement, and assisting students with career exploration. Personable leader and collaborator with positive people skills and demonstrates collective efforts to work in partnership with all constituents. Teaching a undergraduate business course, providing various workshops with a high regard for exceptional customer service and exceeding client expectations. Collaborate with program chairs, faculty, staff, and local constituents to ensure students are gaining skills and competencies sought. Prepare reports to summarize data related to caseloads performance, retention, and graduation rates. Proficient and utilized Microsoft applications, Navigate, Blackboard, Datatel, Colleague, Web advisor, Eullcian, TEAMS, ZOOM and other meeting applications, SPSS software experience and dedicated to community service and volunteering. EDUCATION

HAMPTON UNIVERSITY

Doctor of Philosophy in Educational Management December 2021 STATE UNIVERSITY OF NEW YORK, COLLEGE AT BUFFALO

Master of Science May 2001

Student Personnel Administration

WORK EXPERIENCE

GUILFORD TECHNICAL COMMUNITY COLLEGE March 2019 - Present Jamestown, North Carolina

Academic Success Coach

Manage caseload of 400+ students with academic and career advising

Refer students to proper campus resources, collaborate with departments successfully while contributing to student retention and success

Manage admissions intake and assist in first semester enrollment for new international students

Provide guidance for new and current international students

Respond to prospective student inquiries regarding program of study, campus inquiries.

In-depth knowledge of GTCC programs, campus resources, events, deadlines, policies and procedures, and admissions criteria while utilizing time management skills effectively, consulting diverse student body

Provide service excellence and prompt follow up to students and parents, guardians, while utilizing FERPA knowledge, rules, and guidelines

Oversee and assist with the International Student Association Club resulting in increasing interest and turn out for international week activities

Update college forms, procedures, presentations, and international student handbook 2

ELON UNIVERSITY

Martha and Spencer Love School of Business

Internship Coordinator/Director of Internships

Oct 2008 - Dec 2011

Developed internship opportunities resulting in a 100% increase in the number of summer internships over prior academic year

Supported and expanded employer relations through site visits to New York and North Carolina

Counseled over 300 students per semester regarding career management and exploration of internship and future employment opportunities

Successfully managed more than 1,100 business students in internship programs

Communicated employer programs, processes, and career exploration to students and faculty through class visits and correspondence

Collaborated with University Career Services to assist with external relations and on-campus interviews

Taught a business course each semester: Strategies in Career Preparedness

Wrote and received two mini-student services grants for the Business School JOHNNETTA B. COLE GLOBAL DIVERSITY & INCLUSION INSTITUTE June 2006 – Oct 2008 Greensboro, NC

Project Director/Camp Director

Power Girls Global Summer Leadership leader, researched, prepared packets, and followed up with potential program sponsors

Secured speakers and guests for a two-week sight program. Created activities and compiled daily programs for Power Girl participants

Managed Power Girls Leadership camp through daily preparation, delegation, and assisting

with all areas to ensure the overall success of the program

Hired, trained, supervised, and managed staff/volunteers. Supervised and managed a staff of eight

Prepared and conducted performance evaluations for participants and staff

Assessed and compiled Power Girls end of the program report

Assisted Executive Director and Program Coordinator to ensure rules, policies, and guidelines

were executed

DANVILLE PUBLIC SCHOOLS October 2004 - June 2006

Danville, VA

Guidance Counselor

Monitored student behavior and progress during the academic year

Assisted students with overall development through character-based lessons

Collaborated with Specialist to assist in updating guidance and counseling curriculum

Resolved conflicts through peer mediation and individual counseling

Prepared and submitted lesson plans and daily logs for the principal(s)

Attended bi-weekly meetings and participated in workshops BENNETT COLLEGE FOR WOMEN Nov 2003- Dec 2004

Greensboro, NC

Resident Director

Administered and supervised residence hall community, providing essential leadership for residence management and staff

Interpreted, supported, and implemented college and residence hall policies, regulations and procedures, building buy-in among staff and residents

Developed a sense of community amongst residents by encouraging campus-wide participation in programs 3

and events

Assisted with academic support and holistic development of residents

Identified and resolved problem situations through counseling, conflict resolution and crisis intervention ERIE COMMUNITY COLLEGE Nov 2001 - Nov 2003

Orchard Park, NY

Academic Counselor

Counseled undecided major students and facilitated career exploration and significant decisions

using assessment instruments such as the Strong Interest Inventory

Provided academic advisement to a diverse population of students, including non-traditional, physically challenged, and freshmen students

Evaluated transcripts for admissions and explained articulation agreements

Advised students of general education requirements and transfer procedures

Supervised a staff of mentors, tutors, and work-study students

Collaborated with Associate Vice President of Student Affairs and other departments on programs, services, and retention initiatives

Coordinated and promoted student services that engaged students in active learning MEMBERSHIPS AND COMMITTEES SERVED

NACE Member (National Association of Colleges and Employers)

Member, Delta Sigma Theta Sorority

SOAR Program (Student Orientation Academic Advisement and Registration) Volunteer

Student Leadership Conference Committee

PTA Vice President 2017- 2020

National Black Theater Festival- Public Relations Volunteer 2011-2021 REFERENCES

Dr. Carolyn Salanger, Vice President Student Services Rockingham Community College **********@************.*** 335-***-****

Angie Abraham Mack Senior Director: **********@*************.*** 336-***-**** Kristin Barrier Director Love School of Business: ********@****.*** 336-***-**** Shannon Kimball Assistant Love School of Business ********@****.*** 336-***-****

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