Business Analyst Human Resources

Courtney M Machacek

815-***-**** *********@*********.*** McHenry, IL,60050

https://www.linkedin.com/in/courtney-machacek-397175127/ PROFESSIONAL SUMMARY

Goal-oriented and accomplished Consulting professional with a Bachelor of Science in Management and Human Resources. Offering progressive experience related to Hospital and Outpatient Imaging in the specialties of Radiology, Cardiology, and Oncology. Dedicated to ensuring compliance with regulations while fostering positive work environments, and customer satisfaction. Seeking to transition to a position of growth that will challenge my abilities and leverage my skills.

EXPERIENCE

Senior Managing Consultant, NTT DATA 09/2019 – 03/2024

● Liaised and collaborated with clients and teams to analyze and document project requirements by providing detailed feedback sessions, contributing to meeting milestones and delivery deadlines timely.

● Directed client expectations through the oversight coordination and development of various projects successfully mitigating risks and preventing scope creep.

● Collaborated with teams on database design by analyzing data trends and making recommendations to ensure optimal system performance and compliance with EMR requirements, DICOM standards, and CPT, ICD, and SNOMed coding. Confirmed design met HIPPA compliance requirements.

● Served as a subject-matter expert (SME) for projects related to Imaging PACS upgrades, data center migrations, and integration testing.

● Oversaw the development of e-learning training plan and user guide materials by conducting information-gathering sessions with the Development Partner, the Instructional Designer, and the client to ensure the timely delivery of courses. Coordinated training for super users, radiologists, technologists, and clinicians.

● Mentored and coached junior consultants in the development of their consulting skills and acclimation to projects by educating them on Healthcare concepts and workflows to ensure compliance with applicable laws and regulations.

● Interviewed and selected appropriate team resources for internal projects and client site initiatives as required to ensure successful delivery and implementation efforts. Lead Business Analyst, NTT DATA 11/2016 – 09/2019

● Led the business analyst team and collaborated with NTT DATA account leaders and customer leaders to identify and vet service requests to ensure focus on team activities that passively impacted and added value to customers’ business and business processes. Supported account leadership with various management and project coordination activities.

● Influenced and managed continuous improvement of project/program processes, practices, and initiatives by defining and supporting process improvements, identification of areas of Risk, and opportunities; implemented continuous improvements as required.

● Utilized relevant tools, systems, and applications to help optimize the performance of the Business Analyst team to ensure documentation of projects and related activities. Maintained a strong awareness of industry trends, business conditions, internal processes, and practices to meet project/program delivery requirements

● Understood and communicated complicated technical solutions to the customer in layman’s terms to ensure they could understand and appreciate the effort and were aligned with the recommendation for the solution.

● Mentored and coached the Business Analyst team on client relations and process improvement by monitoring the performance of service request completion and intervening when appropriate to maintain delivery standards. Business Analyst, Dell Services 01/2014 – 11/2016

● Supported the client account in the departments of Medical imaging, Cardiology, and Oncology departments in the management of small projects to completion.

● Consulted on operational optimization for applications including Allscripts Paragon HIS and RIS, DR Systems PACS, PenRad Mammography Report Tracking, PenLung Report Tracking, Mosaiq, and GE Centricity

● Supported the client in vendor communications.

● Managed daily service request processes via Salesforce. Manager of Operations & System Administration,

Centegra Health System 11/2001 – 12/2013

● Supported the Department of Medical Imaging in the management of daily operations and System Administration for a multi-facility health system through customer service, direct patient care, and physician interaction by resolving queries and conflicts.

● Managed the daily operations of the multi-location film library, and its employee resources to ensure accuracy and regulatory compliance record retention and results in distribution. Managed 35 Imaging Assistant FTEs; through attrition and fiscal planning, reduced workforce to 12 FTEs.

● Developed job descriptions for technologists and operational support positions.

● Conducted interviews, hiring, onboarding, coaching, evaluation, and disciplinary action of subordinates fairly and consistently. Worked closely with Human Resources professionals on all personnel-related activities ensuring compliance with applicable laws and regulations Conducted mediation and participated in hearings as required.

● Performed payroll activities in the Kronos timekeeping system.

● Transitioned the Imaging department to a paperless and filmless environment. Worked through the organizational change management principles during this transition.

● System Administration including daily operations, implementation, and sun-setting of multiple applications including McKesson STAR, and Allscripts Paragon HIS and RIS, DR Systems PACS, PenRad Mammography Report Tracking, PenLung Report Tracking. Experience in implementation and DICOM conformance configuration and troubleshooting for multiple modalities including Siemens, GE, Hologic, Toshiba, and Philips. Responsible for financial accuracy and outcomes as related to the radiology charge master, CPT, and ICD9/ ICD10 coding.

EDUCATION

Bachelor of Science, Management and Human Resources 10/2022 Columbia College of Missouri

SKILLS

Leadership, Human Resource Administration, Employee Relations, Policy Implementation, Conflict Resolution, Recruitment and Onboarding, Project Oversight, Business Analysis, Process and Performance Optimization, Budget Management, SQL Query

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