IT Professional

David Eurich

IT Management

*******@*********.***

www.linkedin.com/in/deurich/

989-***-**** • Saginaw, MI 48603

Growth-focused and tech-savvy professional with 15+ years of experience in overseeing large-scale IT operations and aligning IT initiatives with business goals to deliver transformative results.

Solid history of success in spearheading complex IT projects from conception to completion within set timeframe. Proven track record of managing multimillion-dollar budgets, negotiating vendor contracts, and ensuring compliance with industry regulations. Remarkable acumen in implementing robust cybersecurity measures and optimizing infrastructure with aim of enhancing efficiency and productivity. Adept at designing IT systems, policies, and procedures with a focus on bolstering consumer engagement and streamlining business processes. Elite leader with ability to guide and mentor cross-functional teams on developing strategic marketing plans and robust security protocols.

Areas of Expertise

Policy Formulation & Enforcement

Vendor Relationship Management

Operational Process Optimization

Strategic Planning & Execution

IT Support & System Configuration

Security Protocol Implementation

Project Life-cycle Management

Risk Assessment & Mitigation

Technical Testing & Troubleshooting

Customer Service Excellence

Team Leadership & Training

Relationships Building

Professional Experience

Business Partner, Gone Green LLC, Bay City 07/2011 — Present

Ensure seamless integration and maximize uptime for all critical operations by installing, configuring, and supporting Telecom systems, fax machines, computers, wireless security setups, WiFi networks, and POS systems. Maintain consistency, efficiency, and positive experience for all stakeholders by creating and implementing robust policies for store operations, employee conduct, and customer interactions.

Key Accomplishments:

Drove business growth, enhanced market presence, and increased customer engagement by developing and implementing brand strategies for marketing LLC.

Met quality standards and achieved meeting deadlines by overseeing vendor projects to ensure timely progress and successful completion.

IT Consultant, Computer Doctor, Saginaw 02/2009 — 07/2011

Delivered IT support and leadership to individuals and small businesses in resolving hardware, software, and web service issues. Ensured seamless adoption of newly implemented technologies and processes along with conducting engaging and effective training sessions for end users.

Key Accomplishment:

Optimized operational efficiency and user satisfaction by orchestrating collaborative efforts with vendors to guarantee punctual delivery of hardware, software, upgrades, and other essential IT services.

LAN Supervisor/Hardware Imaging Supervisor, XO Communications, Saginaw 08/2001 — 01/2009

Maintained high service levels, while delivering specialized support services to internal call center users around the clock. Leveraged extensive experience with call centers and data centers to apply advanced technical skills effectively. Led strategic planning, meticulous execution, and optimization of networked information systems projects, covering extensive configurations, troubleshooting, and proactive management of vendor partnerships. Implemented project initiatives on national scale to ensure alignment with organizational goals and objectives. Fostered productive work environment by offering effective leadership, training, and valuable support to non-exempt level administrators.

Key Accomplishments:

Streamlined functionality and heightened operational efficiency by monitoring internal information systems from desktops to servers.

Attained optimal outcomes, while demonstrating strategic understanding of company procedures and practices.

Enhanced customer service and bolstered company operations by executing complex technical assignments proficiently.

Served as subject matter expert in imaging Windows-based machines for ensuring reliable and consistent system configurations.

Additional Experience

IT Desktop Manager, Concentric Network, Saginaw

Phone Technician, Concentric, Bay City

Senior Electronic Lab Technician, Delta College, Bay City

Education & Certifications

Master of Business Administration in Computer Information Systems Baker College, Flint Online

Bachelor of Science in Open Systems Technology Baker College, Flint

Associate of Applied Science in Electronic Engineering Technology Delta College, Baker College, Bay City

IT Certification – Activities and societies: Windows 2000 Courses & Certifications Davenport University, Grand Rapids, MI

Honors & Awards

Delta College Outstanding Student Employee Award

Delta College Student judge for industrial competition

Concentric Network Peak Performer Award

Graduated with honors from Baker College

Phi Theta Kappa Award for Excellence in College

Baker College Presidents List

Baker College Deans list

IT Panel Expert that developed Associate Degree in CIS for Delta College

Delta College Outstanding Student Employee Award

Delta College Student Judge for Industrial Competition

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