Customer Service Vice President

Gambit Meeks

Minneapolis, Minnesota *****

612-***-**** ● ad7mzu@r.postjobfree.com

Service Industry Leader

A dedicated, detail-oriented, articulate, and self-motivated professional with 7+ years of comprehensive expertise within service industry. Recognized for communication skills and resolving complex issues by formulating creative/logical solutions. A proactive, hands-on leader. Able to develop strong relationships with peers, senior management, vendors, and customers to facilitate smooth operations and efficient decision-making.

KEY STRENGTHS

Communication • Bartending Efficiency • Staff Training • Customer Service • Organization • Prioritization • Adaptability • Customer Attentiveness • Service Industry Best Practices • Self-Directed • Identifying and Resolving Issues • Strategic Thinking • Small Team Management • Productivity • Collaborative Decision-Making • Hospitality Training • Aloha • Micros • Squirrel • Various POS Systems • Team Management • Staff Training • Inventory • Event Management • Vendor Management • Customer-Facing

PROFESSIONAL EXPERIENCE

TRUTAP, NINNEAPOLIS, MN January 2016 – Present

VICE PRESIDENT OF MIDWEST REGION

Installation of customer beer tap systems

Regional sales representative

Service manager and maintenance manager

NICOLLET ISLAND INN, MINNEAPOLIS, MN January 2016 – May 2018

LEAD BARTENDER

In addition to bartending duties responsibilities include high volume banquets, daily table side service, and inventory. Experience with working offsite receptions and private events.

VINCENT, MINNEAPOLIS, MN August 2014 – December 2015

LEAD BARTENDER

In addition to bartending duties responsibilities include high volume banquets, daily table side service, and inventory. Experience with working offsite receptions and private events.

MCCORMICK AND SCHMICK’S, MINNEAPOLIS, MN June 2011 – January 2015

LEAD BARTENDER

Awarded for excellent customer service, attention to detail and self-starter initiative. Duties include customer service, bartending efficiency, table side service, and customer retention.

M&s GRILLE, MINNEAPOLIS, MN May 2008 – June 2011

BARTENDER

Duties include customer service, serving with excellence, bartending efficiency, and inventory. Responsible for training and ensuring the success of new employees. Attained a continual following of customers and high company sales.

EDUCATION & TRAINING

Perlick Certified Installer, August 2018

General Education: Inver Hills Community College, Inver Grove Heights, MN 2000-2002

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