Customer Service Flight Attendant

MONAY FOREST

**************@*****.*** 405-***-**** Edmond, OK 73012

Summary

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success. Flexible Flight Attendant fluent in multiple languages and offering outstanding customer service skills. Thrives in team- centered environment. Looking to join national airline in Flight Attendant role. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Skills

• Public interaction

• Brand promotion

• Adult AED and CPR

• Emergency situations management

• FAA regulations

• Safety procedures

• Team oversight

• Administrative tasks

• Marketing

• Training and coaching

• PPE use

• Active listening

• Organization

• First Aid/CPR

• Communication

• Training & development

• Team building

Experience

Southwest Airlines, SWA Dallas, TX

Flight Attendant

10/1999 - 08/2020

• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.

• Offered answers to passengers' questions and resolved issues that arose during flights.

• Followed safety, passenger and supply pre-flight checklists.

• Instructed passengers on safety and emergency procedures and answered questions related to flight.

• Kept cabin neat, clean and professional in appearance.

• Directed junior team members in proper duties and company regulations.

• Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.

• Participated in pre-flight briefings to discuss flight details, weather and service plans.

• Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.

• Demonstrated safety equipment and procedures to meet FAA guidelines.

• Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

US Army Ft. Lewis, WA

75H Personell Specialist

07/1995 - 01/1999

• Established, maintained and updated employee files.

• Changed employee information such as address and alerted payroll staff.

• Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.

• Administered benefits open enrollment by informing employees of enrollment period dates and answering questions.

• Designed internal staff orientation and training programs and led onboarding and employee training sessions.

• Prepared job vacancy announcements for open positions to recruit and hire qualified staff.

• Researched HR-related regulations and industry best practices information to enable implementation of compliant and updated personnel procedures.

• Created and implemented benefits education sessions to inform staff of options and enrollment processes and procedures.

• Reviewed and investigated grievances and discrimination complaints to provide advice to supervisors and executive team until process is completed and resolved.

• Trained employees on HRIS software system and assisted with maintenance and updates.

• Devised and enforced hiring and termination procedures.

• Assessed applicant ranking criteria and interview questions to offer input to maintain compliance with ADA and EEO requirements.

• Oversaw employee benefits programs by working directly with insurance brokers to research and determine benefit options.

• Coordinated and monitored departmental operating budget to mitigate overages.

• Sourced, qualified and conducted screening interviews with job candidates.

• Contacted job applicants to inform of application status.

• Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.

• Reviewed employment applications and job orders to match applicants with job requirements.

• Selected qualified job applicants or referred to managers to make hiring recommendations.

• Scheduled or conducted new employee orientations. Education and Training

American Military University Charlestown West Virginia Associate of Arts

07/2006

University of Central Oklahoma Edmond, OK

Bachelor of Science

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