System Administrator Information Security
Resume:
Kenneth Saunders
*******@*****.***
Professional Summary
IT Professional with 20 years as a System Administrator and Technical Lead with a results-oriented approach in current server technologies providing systems administration, maintenance, and daily end user support.
Solid team player and team leader with the ability to work in a fast pace environment.
Education
CISSP Training InfoSec Institute – Online Comptia – Linux /LPIC-1 Certification
CompTIA Security+, Network+
Masters of Business Administration: 2014 Aspen University - Denver, Colorado
Bachelor of Business Administration: 1990 NC Central University - Durham, NC
Certifications and Training
Comptia Linux+/LPIC 1
Health IT Certification
Certified Internet WebMaster
A+, Network+, Security+
Microsoft Certified Professional, Windows XP
PCI DSS Training
IBM z/os 390
TSO/Control M/Mainview
MVS /CICS/RACF
HIPAA
Seeburger
OKTA
Cyberark
Seeburger
Work History
Systems Support Analyst – 11/2023 to Present
The Select Group/First Citizens Bank – Raleigh, NC
Batch scheduling – Control M
· Incident Management – ServiceNow – Troubleshooting Control M Jobs
System outages, digital Banking outages, Infrastructure network issues, Bridge Calls, ATM Support.
· Mainframe – Mainframe experience such as ZRS mainframe, IPO, CICS, Mainview or Megamon
· Batch scheduling – Control M, CA Autosys, TWS, Zeke
· Incident Management System outages, digital Banking outages, Infrastructure network issues, Bridge Calls, ATM Support.
This position provides advanced operational support within the Bank’s Command Center. Monitors and operates the mainframe, ATMs, network, and open systems to facilitate ongoing functionality and efficiency.
Ensures online network, operation, and batch production schedules are continuously met.
Responds to Tier 2 monitored events, incidents, and reported issues. Supports the assigned shift by facilitating workflow, performing validation duties, overseeing hardware and software resources, and reducing operational risk.
Business Operations Engineer- 11/2022 to 11/2023
Peraton/Agreeya/ United States Postal Service (USPS)– Raleigh, NC
Monitoring and remediating issues with alerts and notifications to support servers and other application tools using Seeburger, ServiceNow and Splunk
Evaluate information security risk in the context of the business environment and industry requirements to ensure encryption and key management, anti-virus and malware, secure system development, identity and access management, vulnerability, physical access controls, penetration testing, file integrity monitoring, logging, and information security policy
Worked on Tivoli Workload Scheduler to maintain backups.
Used Service now for ticket management
Support Mainframe IFT/AFT File format and monitoring.
Responding to alerts related to file transfer AFT/PTR/AS2 Certification issues or other data issues, and remediating these alerts
Assisting partners via email and phone to resolve transfer issues which could be related to server, network or other infrastructure components.
Technology Support Tier 2- 11/2020 to 11/22022
HCL/Wells Fargo – Raleigh, NC
Conduct information security assessments using industry accepted best practices and approaches to support business goals and objectives
Evaluate information security risk in context of business environment and industry requirements
Ensured encryption and key management, anti-virus and malware, secure system development, identity and access management, vulnerability management, physical access controls, penetration testing, file integrity monitoring, logging, SOX and PCI=DSS compliance based on company information security policy
Monitor operations for regulatory compliance by conducting routine and ad hoc internal compliance audits and monitoring.
Review, updated policies and documented procedures.
Evaluate infrastructure and identified systems in scope for PCI-DSS compliance.
CIS Cyber Engineer II, 08/2015 to 11/2020
BB&T now Truist – Raleigh, NC
Supported IBM MVS system support as RACF Security Administrator running batch jobs, (JCL) Job Control Language, support and troubleshooting.
Responsible for administering identity and security access for user and functional accounts within Mainframe platform residing in RACF
Active Directory Administrator and LDAP supporting over 8,000 associates with Information Security administration functions such, account setup, modification and termination
Identity Access Management (IAM), Access Review, PAM Privilege Access Management and SOX data compliance support including problem-solving and project management.
Resolution of production break fix issues and root cause analysis, Application maintenance, Process improvements and System documentation, technical diagrams.Administer Access via Microsoft Active Directory 2008/2012
Oracle Identity Access Management Administrator- supports IAM System, Oracle Identity Manage Okta, SailPoint, ForgeRock, CyberArk, RSA SecureID, Checkpoint, Password Vault, SQL, Powershell, Multi Factor Authentication (MFA) Linux/Unix Administrator – supports AIX/Linux user, create userids/group
Applications Systems Support Analyst, 06/2004 to 08/2015
Wakemed Hospital – Raleigh, NC
Customer Single Point of Contact (SPOC) - co-ordinate application troubleshooting with customers to resolve faults within the prescribed Calins Administration Support per SLA guidelines
Senior technical resource for all systems support components including Windows 2003/2008 Server, Windows 7 system, Mainframe OS 390, Unix/Linux, and many proprietary medical systems
Adhered to installation guidelines, application documentation, and industry best practices to deliver quality service, Written and Oral Communication
Support of over 4,000 users who utilize remote access solutions via VPN - VMWARE and terminal services, Team collaboration to compute Company IT initiatives for Claims Administration and HIPAA compliance.
Created and Developed a Technical Resource Online Manual to assist Helpdesk personnel in efficiently resolving issues timely saving valuable resource time, faster response time to the customer, and reducing escalating problem tickets that are resolved upon initial contact
Technical services support LAN and WAN connectivity issues with routers and switches
Monitor Hospital systems, performance monitoring, load balancing, and measurements
Perform advanced Active Directory functions, JCL queries, CA-7 Monitoring, and Tivoli system Monitoring. Nightly IPL, TSO
Access software updates, drivers, knowledge bases, and FAQ resources on the internet to aid in problem resolution by conducting research, recording updates on trends,
Develop help sheets and FAQs for end users
Set up and configure PCs workstations and user interfaces, either through virtual machines in a VDI or physical environment
Configuring and troubleshooting fileshare access, security and permissions across the network
Perform scheduled maintenance, upgrades and patches to servers and or software applications
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