Customer Service Rep

MARCELA M MEJIA

Coconut Creek, FL 954-***-****, *******.*****@********.***

EXECUTVE SUMMARY

Dynamic management professional with over ten years of experience supervising customer service staff. Provided the highest level of satisfaction in quality service. Excellent team leadership, a people person, one who’s primary goal is to assist others. Easily adapts to changing technology. Ability to work independently with minimal supervision. Demonstrated ability to switch from one task to another successfully in a fast-pace. Bilingual: English-Spanish.

EXPERIENCE

WELL CARE HEALTH – North Lauderdale - Customer Service Rep 7/3/2019 to Present

Handled and carefully responded to all inbound customer inquiries. Provided excellent customer service through active listening. Worked with confidential customer information and treated it sensitively. Aimed to resolve issues on the first call by being proactive, patient, empathetic, and understanding. Appropriately communicated with customers.

CONSUMER COUNSELING – Coral Springs- Customer Service Supervisor - 05/2012 to 7/30/2019

Created a Welcoming and professional environment for our Customers by demonstrating exceptional customer service. Investigated and resolved customers issues. Worked with representatives and upper management in reaching department goals. Maintained confidential and accurate customer information.

WELLS FARGO BANK - Coral Springs - Personal Banker – 3/2011 to 4/2012

I had the ability to establish credibility and rapport, was friendly and personable and looked for ways to benefit the customer’s financial relationship. Sold retail banking products and services to customers and prospects. Managed customer portfolio, services relationships and cross-sell products and services. Provided broad base of financial and credit services with the goal of acquiring 100% of the customer’s business. Supported and participated in process improvement efforts.

ORBIX ONE CORP – Customer Service Supervisor 7/2008 to 3/2011

Assisted not pleased Customers with the resolutions offered by the representatives. Monitored Customer service representatives’ interactions with customers. Processed the workflow for the day.

BANK UNITED – BOCA HAMPTONS – Relationships Banker Supervisor 6/2007 to 6/2008

Provided customized banking services to businesses and individuals. Supported and participated in processes improvement efforts. Wrote individual profiles of current and prospective customers. Actively crossed-sold banking products. Resolved client problems such as checking account overdrafts, etc. Recommended other banking services.

FIDELITY FEDERAL NATIONAL BANK – P. B. – Financial Service Rep. – 5/2005 to 6/2007

Used customer portfolio data to recognize and follow up on existing and future needs. Handled customer inquiries, special requests and problem resolution. Effectively utilized various sales delivery channels in order to achieve goals. Supervised and approved specific transactions as check amounts, wire transfers, cashier checks, etc.

EDUCATION

UNIVERSIDAD DE LA SABANA – COLOMBIA Bachelor’s Degree in Communications

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