Customer Service Front Desk
Resume:
Mikal (Kyle) Thompson
**************@*****.***
OBJECTIVE
To obtain a position that allows the utilization of a detail-oriented leader with strong memorization skills who excels in a competitive atmosphere with the ability to think freely and critically.
PROFESSIONAL EXPERIENCE
Flagpoles Etc. Office Administrator in Logistics
Wixom, MI November 2023 - Current
• Provide strong customer service while demonstrating effective communication and interpersonal skills.
• Answer inbound calls and email potential and current clients on inquiries for orders and services.
• Send detailed estimates and invoices in regards to services and sales, use of data entry skills required.
•Delegate and train new customer reps.
In-House Valet- Valet Advisor
Birmingham, MI May 2022 – September 2023
• Excellent communication skills, able to effectively communicate with team members and guests in a fast paced environment
• Electronically managed customer/vehicle profiles
• Demonstrated ability to maintain cleanliness and organization of parking areas, contributing to a positive customer experience
Franklin Athletic Club- Front Desk Administrator
Southfield, MI April 2021- December 2021
• Skillfully processed membership, sign-up, renewals, and cancellations using gym management software
• Efficiently managed front desk operations, providing exceptional customer service
• Effectively communicated policies, procedures, and promotions to new and existing members
• Resolved member concerns and complaints promptly and professionally, striving to ensure a positive experience
Western Michigan University-Event Coordinator
Kalamazoo, MI February 2017– December 2018 Bernhard Center
• Collaborated with clients to understand their event objectives and preferences, providing personalized event planning services to meet their needs and exceeded expectations
• Orchestrated successful events from conception to execution, including corporate meetings, conferences, and social gatherings, insuring, seamless, logistics, and guest satisfaction
• Conducted post event evaluations, and debriefing to assess event success, gather feedback, and identify areas for improvement, informing future event planning efforts
Drive and Shine Car Wash- Sales Advisor
Kalamazoo, MI January 2020- April 2020
• Operated automated car wash equipment and hand to safely and efficiently, following standard operating procedures in maintaining a clean and organized work and environment
• Upheld company standards for safety and environmental compliance, including proper disposal of wastewater and adherence to regulations, governing chemical and usage and storage
• Cross trained in cashiering and payment, processing duties, handling, cash and credit transactions, accurately and securely while providing friendly and efficient service
AFFILIATIONS
•Kappa Alpha Psi- WMU Chapter Secretary, Vice Chair Community Service
• Men United Striving for Success- Aims to promote, empower, and unite minority students and their perspective
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