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Service Now/ Flexera

Location:
San Antonio, TX
Posted:
July 30, 2024

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Resume:

ROBERT J. KELLEY

*** ************ ***** *** *******, Texas 78245

Cell Phone: 210-***-****

E-mail: ********@****.**.***

US Citizen

SUMMARY:

Over 20+ years’ experiences as a Consultant Implementing and or upgrading ITSM, IT Asset Management, UCMDB, IT Problem Management, IT Request Management using Peregrine Systems, InfoMan (Mainframe) system, Tivoli Service Desk, Remedy, Heat, ServiceNow or whatever Software that was used at the time for support Desk. The companies include: USAA San Antonio Texas Peregrine ServiceCenter (Mainframe) 1.4 upgraded to ServiceCenter 2.1 Windows NT (1999)

ServiceNow for Evergreen - HealthCare Partners for ThedaCare = ServiceNow Utah (2023),

I was able to update the Portal page using Designer tile on the Service Portal Configuration page by adding to the portal page layout container. I added a container to a page by dragging a container from the Layouts to the page and populated graphics and a link. The company also want a backdrop displaying the ThedaCare Logo. Using the branding editor, I applied the company's background to the portal including logo, background, and changed the color scheme,

ServiceNow for Central Health Contracted Through IDR Consulting = ServiceNow Utah (2023),

I was able to update the Portal page using Designer tile on the Service Portal Configuration page by adding to the portal page layout container.

Qualification:

Microsoft Certified Systems Engineer

Service Desk Management Training

Hewlett Packard Service Manager 9.41

Hewlett Packard Service Manager 9.60 upgrade

ServiceNow on-line training

ServiceNow System Administration

ServiceNow Developer

ServiceNow GRC

Microsoft SCCM

SOFTWARE SKILLS

Microsoft SQL Server

HTML

Java Script

Flash

ServiceNow System Administration

ServiceNow Asset Management HAM

ServiceNow Asset Management SAM

ServiceNow Customer Service Mapping

ServiceNow ITOM

EXPERIENCE

ServiceNow for IDR Consulting. United States

Contracted to Central Health. April 2023 – August 2023

•Worked on ServiceNow as a Consultant at Central Health. Worked on and developed Catalogs Using ServiceNow Flow Designer to develop update to Request License Software Requests and On-boarding Requests. Added ServiceNow ITOM to capture events.

Utah Employee Service Management (Employee Center)

Home - Utah - Employee Center

Employee Service Management

(Employee Center)

Setting up Employee Center

Configure your Employee Center portal

Portal configuration

Create a portal for users to browse company resources, discover articles, and get help. {Before you begin}

Role required: {admin or sp_admin}

My Procedure to setup Portal

Navigate to All > Service Portal > Portals, then click New.

On the form, fill in the fields.

Property Description

Title Name to define your portal.

In the browser header and for bookmarks, the title appears as <Page Title> - <Portal Title>.

URL suffix Value that appears appended to an instance URL when you access a portal. For example, if you use sp, the instance URL for that portal would be <instance name>.service-now.com/sp. Ensure that this value is unique and is not the same as any other portal.

Note: Avoid using reserved words in your URL to prevent errors when navigating to your portal page. Avoid words such as portal and cms. Also avoid any JavaScript protected terms.

Homepage Page that users see first after they sign in.

KB home page Custom home page that users see when they go to a knowledge base.

Login page Custom page to authenticate users.

Logo that appears in the page header. You can also configure the logo in the Branding Editor.

Icon-Icon that appears in the address bar for your portal. Each portal that you create can have a different icon.

Default Portal to use as your main portal.

Application Application scope of the portal. This field is uneditable and Global by default.

-404 page- Default page that your users see whenever a page cannot load properly. You can also define a default 404 page using the glide.service_portal.default_404_page system property.

Catalog home page

Custom page to represent the Service Catalog.

Catalog category home page Page to display catalog categories in the portal.

Main menu Reference to the menu in the Instances with Menu [sp_instance_menu] table that appears in the header.

Theme

Refers to a theme in the Themes [sp_theme] table that defines the style and branding for the portal. The theme is the lowest level of style configuration. Any changes made in the Branding Editor or to specific portal components (such as widget or container CSS) override those styles.

Quick start config

Schema that defines configuration items in the Branding Editor. In JSON format, you can define the fields and records used to generate your branding options.

[{

"tagline": {

"table" : "sp_instance",

"sys_id" : "34fe3d96cb20020000f8d856634c9cf4",

"field" : "title"

},

"hero_background": {

"table" : "sp_container",

"sys_id" : "be98a8d2cb20020000f8d856634c9c63",

"field" : "background_image"

}

}]

CSS variables Portal-specific Sass variables. You can overwrite existing theme variables here.

Note: Use the CSS variables field to define CSS variables only. Use CSS Includes to define CSS rules. As of the Madrid release,

Sass and LESS can be used within CSS Includes.

Hide portal name Option to hide the portal name in the page title.

Enable favorites Option to enable the My favorites functionality in the portal.

Displays the favorite icon (favorite icon) for all catalog items and KB articles in the portal.

Displays the My Favorites menu item in the portal header. This menu item displays a list of all catalog items or

KB articles that are bookmarked for quick reference.

{Note:}

Only searchable catalog items or KB articles that are selected as favorites are displayed in this list.

This is applicable only for Service Portal. For other portals, you can clone the My Favorites menu item.

You may need to configure the form to add this check box.

Enable AIS

Option to enable AI Search in your portal. For more information, see AI Search in Service Portal.

My team setup HR Service Delivery

Release version: Utah

Updated Feb 1

Unlock enterprise productivity and give your employees the service experience they deserve with ServiceNow

® HR Service Delivery. By providing employees with a single place to manage their work needs while shielding them from back-end complexity.

you can deliver a great experience to meet the demands of a modern-day workforce.

Implementing ServiceNow Employee Center

The implementation process for ServiceNow Employee Center is straightforward and can be broken down into the following steps:

Obtain the necessary licenses for ServiceNow Employee Center.

Configure the employee data structure, including personal information, job information, and HR processes.

Configure the employee self-service portal.

Configure HR dashboards to provide real-time insights into employee data and HR processes.

Test and validate the Employee Center to ensure that it is functioning correctly.

---The team setup---

ServiceNow Employee Center Pro Versions

ServiceNow offers Employee Center Pro .This Pro versions provide additional functionality and capabilities, including advanced reporting,

analytics, and HR process automation.

By choosing a ServiceNow Employee Center Pro version, organizations can further improve the efficiency of HR services and deliver a better

employee experience.

ServiceNow Employee Center is a powerful tool that provides organizations with a centralized repository for employee data,

including personal information, job information, and HR processes. The Employee Center offers a comprehensive solution for HR departments

to manage employee data and deliver efficient HR services

ServiceNow Employee Center is a robust platform that provides a centralized solution for managing and accessing employee-related data.

It's designed to improve the employee experience by simplifying HR processes and streamlining the way information is stored, accessed,

and shared. With Employee Center, HR teams can manage all their employee data in one place, eliminating the need for manual data entry

and reducing the risk of errors.

ServiceNow Employee Center Pro is an upgraded version of the Employee Center platform that includes additional features and capabilities.

This version is designed for large organizations that need more advanced HR solutions. With Employee Center Pro, HR teams have access to powerful tools

and features that allow them to manage their employees more effectively and efficiently.

We took a look at how ServiceNow Employee Center and Employee Center Pro can be used to streamline HR processes and improve the employee experience.

Employee Center Pro can be used to streamline HR processes and improve the employee experience.

Centralized Employee Data Management: With ServiceNow Employee Center, HR teams can manage all their employee

data in one centralized location. This includes information such as personal details, employment history,

and benefits information. All this information can be easily accessed and updated, ensuring that it's always up-to-date.

Improved HR Processes: ServiceNow Employee Center makes it easier for HR teams to manage common HR processes

such as onboarding, benefits administration, and performance management. With automated workflows and intuitive

user interfaces, HR teams can focus on more important tasks, such as developing and implementing new HR programs.

Enhanced Reporting: ServiceNow Employee Center Pro includes advanced reporting capabilities that allow HR teams to

generate detailed reports on employee data. This can help organizations identify trends and make informed decisions

about their HR policies and practices.

Mobile Access: With the ServiceNow Employee Center mobile app, HR teams can access employee data and HR processes from anywhere,

at any time. This makes it easier for HR teams to stay on top of HR tasks, even when they're out of the office.

Improved Employee Experience: With ServiceNow Employee Center, employees can access their personal information and HR data

from a single location. This improves the employee experience by making it easier for employees to access the information they need

and by reducing the risk of errors in HR processes.

My team setup HR Service Delivery

Release version: Utah

Updated Feb 1

The next version ServiceNow Employee Center is a powerful tool that provides organizations with a single source of truth for employee data,

including personal information, job information, and HR processes. The Employee Center offers a comprehensive solution for HR departments

to manage employee data and deliver efficient HR services.

Best PracBest Practices for ServiceNow Employee Center

Plan the Employee Center structure: Before starting the implementation process, it is essential to plan the structure of the Employee Center,

including the employee data structure and HR processes.

Validate the Employee Center data: It is important to validate the data in the Employee Center to ensure that it is accurate and up-to-date.

Regularly maintain the Employee Center: Regular maintenance of the Employee Center is essential to ensure that the information in the Employee Center is accurate and up-to-date.

Encourage employee self-service: Encouraging employees to use the self-service portal provided by the Employee Center can significantly reduce the workload on HR departments.

Use HR dashboards: HR dashboards provide real-time insights into employee data and HR processes, allowing HR departments to make data-driven decisions and improve the efficiency of HR services.

ServiceNow Employee Center Pro Versions

ServiceNow offers Employee Center Pro. This Pro version provide additional functionality and capabilities, including advanced reporting,

analytics, and HR process automation.

By choosing a ServiceNow Employee Center Pro version, organizations can further improve the efficiency of HR services and deliver a

better employee experience.

Employee Center Offers:

Pre-installed application available to all customers.

Provides essential features for employee self-service.

Includes basic functionalities for tasks like submitting requests and accessing HR information.

Employee Center Pro is next level: Vancouver

Requires separate installation and is a licensed application.

Offers an enriched HR experience, revolutionizing interactions.

Includes advanced features beyond the basics, empowering employees with more capabilities

{ This was implemented after I completed my contract but I understand how it works.

Next is Version Washington DC

---This was done after I rolled out---

Configure the default Employee Center portal to incorporate specific widget experiences into your home page.

Before you begin

Role required: admin

About this task

Employee Center application provides best in class portal home pages with all the relevant widgets that provide an employee-centric

portal experience. The application has two default home pages.

Employee Center: ec_home.

Employee Center Pro: ec_pro_home.

Note: Employee Center Pro portal home page is made available only when you install the Employee Center Pro (com.snc.employee_center_pro)

application from the ServiceNow Store and is licensed separately.

To use the latest out-of-the-box homepage:

For upgrade customers, the default homepage associated with the Employee Center portal record remains the same as before the upgrade.

Edit the portal homepage record manually for using the new portal homepage.

New EC and EC Pro customers see the new homepages associated with the portal by default.

Note: New home page is not displayed when you have a customized home page.

Modify the default Employee Center or Employee Center Pro portal pages to suit your needs.

For standard sizes of the images and icons, see Standard banner and icon sizes for optimal portal performance.

Procedure

Navigate to All > Employee Center > Administration > Portal configuration.

Edit the portal to suit your needs.

For more information on the portal form fields and description, see Create a portal.

Map the Taxonomy that you created or use the default taxonomy.

For more information on taxonomy, see Unified Taxonomy for Employee Center.

Customize Employee Center portal theme

A theme is a collection of one or more style sheets (CSS files) that define a consistent look for a set of pages.

Customize the default portal theme to apply your own theme to suit your branding and improve the visual design of the portal pages.

Employee Center support for right-to-left languages

When the session language is a right-to-left language, the direction of the portal user interface is mirrored to display from right to left.

ServiceNow for Evergreen – HealthCare Partners

Contracted to ThedaCare Inc. United States Nov 2022 – April 2023

•Worked on ServiceNow as a Consultant at Evergreen - for ThedaCare Inc.

Integrations between ServiceNow and SolarWinds network monitoring Integration’s. Worked on ServiceNow and CMDB. Integration’s between ServiceNow and SolarWinds.

•Skills: Flexera Development · ServiceNow Custom Development · ServiceNow Administration · ServiceNow Discovery · CMDB configuration · JavaScript · App Engine Studio · ServiceNow ITOM to capture events as they were happening. CSM

•Adding new Service Catalog Items and Custom scripts using the App Engine Studio

ServiceNow Flexera Consultant at IBM - MUFG Union Bank

United States Jun 2022 – Oct - 2022

•Work on ServiceNow and Flexera as a Consultant at IBM - for MUFG Union Bank.

Integration’s between ServiceNow and Flexera. Worked on ServiceNow and Flexera as a Consultant at IBM - for MUFG Union Bank. Integration’s between ServiceNow and Flexera. Used Flexera like to login to Flexera site and worked on script to discover data that was not being discovered and pushed to ServiceNow configuration tables. Assisted Flexera support to correct scripts needed while helping Flexera support with local tickets asking for Flexera help. Assisted with ServiceNow ITOM to capture events as they were happening.

•Flexera Development · ServiceNow Administration · CSM

•CMDB configuration · ServiceNow ITOM. JavaScript and Screen design ServiceNow.

Allscripts Systems Engineer

Allscripts Healthcare US LP Nov 2021 – May 2022

LP Sr. Systems Engineer-Integrations

Responsibilities:

•Responsible for installing, implementing, configuring, tailoring, and updating Go-Anywhere technology tools, including documentation, training, and collaboration with other groups. Responsible for overseeing integrations with other tools and collaboration with other groups and their tools such as RabbitMQ and several JavaScript’s.

IBM Global Support for XcelEnergy, Minneapolis, Dec. 2020 – Oct. 2021

Consultant Systems Engineer III Service Manager SME ServiceNow uCMDB

Responsibilities:

•Under general direction, responsible for overseeing Hewlett Packard Technology tools that include management of the Service Request Catalog and all modules of Service Manager and Configuration Management tool.

•Responsible for installing, implementing, configuring, tailoring, and updating Hewlett Packard technology tools, including documentation, training and collaboration with other groups. Responsible for overseeing integrations with other tools.

•Setup and implement Smart Analytics server to work with Knowledge articles

•Implement Horizontal Scaled Servers Connecting to Smart Analytics

Navy Federal Credit Union, Consultant Fairfax, VA 22030 Oct. 2018 – Sept. 2020

Consultant Systems Engineer III Service Manager SME ServiceNow Service Mapping

•Configuration Management tool. Flexera DBNA, integration to ServiceNow

•ServiceNow “CMDB” Asset Manager.

•Installed components and activated the ServiceNow mapping to configure the Service mapping needed to install more components and activate the ServiceNow Service mapping.

•Used service mapping is to discover all the application services NFCU organization.

•Used Service mapping to build comprehensive mapping to all the devices, networking services, application configuration, servers, and profile management in the application services.

•The ServiceNow service mapping depends on the connection between software devices and service applications so the service mapping in ServiceNow will be stored in the CMDB table (cmdb_ci_service_discovered).

•Responsible for overseeing integrations with other tools and collaboration with other groups and they maintain Service Manager 9.40. Under general direction, responsible for overseeing ITSM Micro Focus Technology tools that include management of the Service Request Catalog and all integrations to ServiceNow Request Management Workflows.

•Support for include management of the HPE Operations Orchestration (OO) tool set.

•Responsible for overseeing integrations with other tools and collaboration with other groups.

•Add DevOps Integrations

•Setup and implement Smart Analytics server to work with Knowledge articles

•Implement Horizontal Scaled Servers Connecting to Smart Analytics

•Service Request Catalog (SRC) Developed JavaScript to automatically build upstream and downstream records for Configuration Management Data Base and assisted migration to SN.

IBM Global Support for XcelEnergy, Minneapolis, March. 2018 – Oct. 2018

Consultant Systems Engineer III Service Manager SME

Responsibilities:

•Under general direction, responsible for overseeing Hewlett Packard Technology tools that include management of the Service Request Catalog and all modules of Service Manager and Configuration Management tool.

•Responsible for installing, implementing, configuring, tailoring, and updating Hewlett Packard technology tools, including documentation, training, and collaboration with other groups. Responsible for overseeing integrations with other tools.

•Setup and implement Smart Analytics server to work with Knowledge articles.

•Implement Horizontal Scaled Servers Connecting to Smart Analytics

•Setup Service Request Catalog (SRC)

•Integration to Hewlett Packard uCMDB to Hewlett Packard Service Manager 9.60

•Developed JavaScript to automatically build up scream and Down Stream records for Configuration Management. Assisted IBM Support with ServiceNow ITOM to capture events as they were happening.

•Assisted development for ServiceNow Change Management to update Configuration Management with outage times when closing Change. Modified ServiceNow Request Management Screens and built Workflows to use new Features. Added JavaScript to use new Workflows.

•Upgraded ServiceNow and assisted with SN unloads reintegration. Enhanced Screen design to use new ServiceNow features Imported data into ServiceNow Asset Management.

Iwanowski Computer Services, Wyomissing, Pennsylvania Sept. 2017 – Nov. 2017

Consultant Systems Engineer / Hewlett Packard Service Manager SME

Responsibilities:

•Working with Customer on requirements.

•Tailoring enhancements and support of testing activities.

•Assistance in testing by building test scripts.

•Upgrade activities.

Highmark Health, Pittsburgh, Pennsylvania May. 2016 – August 2017

Consultant Systems Engineer / Hewlett Packard Service Manager SME

Responsibilities:

•Under general direction, responsible for overseeing ITSM Hewlett Packard Enterprise Technology tools that include management of the Service Request Catalog and all modules of Service Manager and Configuration Management tool.

•Responsible for installing, implementing, configuring, tailoring, and updating ITSM technology tools, including documentation, training and collaboration with other groups. Responsible for overseeing integrations with other tools and collaboration with other groups and their tools.

•Migration if all HPSM Modules from SM9.31 to SM9.41 using codeless Process Designer.

•Setup and implement Smart Analytics server to work with Knowledge articles.

•Implement Horizontal Scaled Servers Connecting to Smart Analytics.

•Setup Service Request Catalog (SRC).

•Support for includes management of the Hewlett Packard Enterprise Operations Orchestration (OO) tool set.

•Developed JavaScript to automatically build up scream and Down Stream records for Configuration Management

Hewlett Packard Enterprise Services, Houston, TX Mar. 2015 – April 2016

Consultant Systems Engineer / Hewlett Packard Service Manager SME IV

Responsibilities:

•Under general direction, responsible for overseeing ITSM Hewlett Packard Enterprise Technology tools that include management of the Service Request Catalog and all modules of Service Manager and Configuration Management tool.

•Responsible for installing, implementing, configuring, tailoring and maintaining ITSM technology tools, including documentation, training and collaboration with other groups.

•Responsible for overseeing integrations with other tools and collaboration with other groups and their tools.

•Preparing to upgrade to Hewlett Packard Enterprise Service Manager 9.41

•Custom Integrations using several tools such as Java Script, Visual Basic 6, Microsoft.net, VB Scripting, Perl for migration to Hewlett Packard Enterprise Configuration Database for Professional Services L3.

•Several awards for Hewlett Packard Enterprise Support.

Apex Systems LLC, Denver Colorado Jan. 2015 – Feb. 2015

Hewlett Packard Service Manager Solutions Architect

Responsibilities:

•Under general direction, responsible for overseeing ITSM Hewlett Packard Technology tools that include management of the Service Request Catalog and all modules of Service Manager and Configuration Management tool. Responsible for installing, implementing, configuring, tailoring and maintaining ITSM technology tools, including documentation, training and collaboration with other groups.

•The Service Request Solution Architect will lead and document the technical design, tool support/management processes, procedures, and maintenance/upgrade plans. This role works with the Director of IT.

•Service Management and various process owners/stakeholders on policies for tool use as well as expanding feature functionality over time.

•The Service Request Solution Architect is responsible for designing, developing and supporting necessary customizations.

Nationwide Services Company, Columbus, OH Nov. 2009 – Nov 2014

Senior Consultant Systems Engineer IV Implementer

Responsibilities:

•Contracted to build several Enhancements to the Peregrine ServiceCenter implementation and fix errors that were present in the CTI Integration that with built with Visual Basic 6.

•Building the Request Management module to replace old legacy applications and maintain the stably of the environment.

•Built patch interface for Java Based Softphone Switch Telephony using New Visual Basic 6 to open ServiceCenter new ticket screen and populated data in Interaction from Visual Basic 6 to new Interaction screen.

•Preparing to upgrade Peregrine ServiceCenter 6.2 to Service Manager 9.3.1

•Massive JavaScript development with over 10,000 lines and over 300 Service Requests developed using Request Management Module.

•Built the Reporting Database and worked with Reporting team to Crystal Reporting Server to build a standard set of reports that are scheduled to be sent via email that cover operating.

Federal Express, Hudson, OH June 2009 – Nov 2009

Senior Consultant Systems Engineer III Implementer

Responsibilities:

•Contracted to help with the Peregrine where the previous developer left off with the upgrade to ServiceCenter and utilize Oracle 10.

•Integrate with HP Connect-It & HP OpenView. This implementation is using notification with Lotus Notes. This was a very custom upgrade where there are over 300 Perl scripts & over 50 Oracle triggers.

•Developed several custom reports using Perl and an Excel plugin to query tables, build spreadsheets and send to Managers.

•Updated Perl scripts to include plugin for Excel to send Reports from Perl from Configuration Data.

•Updated Perl scripts to include email send to Blackberry for approval for Manager for Configuration data purchase.

•Updated very custom code for JCube scanner to allow barcode reader of Configuration Data for Inventory of Configuration data.

AmerisourceBergen, TX Feb. 2009 – June 2009

Consultant Hewlett Packard Service Manager 7.1

Responsibilities:

•Contracted as there Senior Hewlett Packard Service Manager 7.0 developer where we upgraded from Hewlett Packard Service Manager 7.0 to Hewlett Packard Service Manager 7.0.1 for part of the company and then upgrading from ServiceCenter 5.0 & Hewlett Packard Service Manager 7.0.1 completely to Hewlett Packard Service Manager 7.1.0.

•Built the integration to import from external sources to import data from supporting tables using Connect-it and Perl Scripts and setting up shell scripts to schedule Perl script imports. This implementation was very close to an out-of-the-box implementation using Best Practices from ITIL.

Northrop Grumman, Lafayette, CO Dec. 2007 – Dec. 2008

Senior Consultant Systems Implementer

Responsibilities:

•Contracted as their Peregrine Development Manager where we completed the update from ServiceCenter 4.0 to ServiceCenter 6.1.4.

•Built the integration to import from external sources to import & create Incidents tickets.

•Contracted to build an import integrate to HP ServiceCenter 6.1 from Altiris data using Hewlett Packard Connect-It 8.0.

•Modify the HP Configuration Management screens to meet Northrop Grumman requirements.

•Developed .NET user interface to manage Requests and reports

Nationwide Services Company, Columbus, OH Aug. 2007 – Apr. 2008

Senior Consultant Systems Implementer

Responsibilities:

•Contracted to upgrade nationwide help-desk software from their current Peregrine ServiceCenter 5.1 system to Peregrine ServiceCenter 6.2.4 and utilize Oracle 10.

•Implement the ITIL processes built within ServiceCenter where we rolled out Service

•Management, Incident Management, Problem Management, Change Management, Request Management and Knowledge Management.

•Integrate with Hewlett Packard Connect-It 3.6 and integrate ServiceCenter SCAuto for Hewlett Packard OpenView.

•Implementation using notification with Lotus Notes.

FirstEnergy, Inc., Akron, OH Aug. 2006 – Jun. 2007

Senior Consultant Systems Implementer

Responsibilities:

•Contracted to upgrade FirstEnergy’s helpdesk software from their current Peregrine ServiceCenter 5.0 system to Peregrine ServiceCenter 6.1.4.0 and utilize Oracle 10.

•Directed to implement the ITIL process built within ServiceCenter and to integrate with Peregrine

•Desktop Integration (PDI) with Connect-It 3.6 and integrate HP ServiceCenter SCAuto for OpenView. Implemented AssetCenter 4.4 with ServiceCenter and SAP. This implementation is to have a complete CMDB using AssetCenter 4.4 and the primary database.

Publix Super Markets Inc. Lakeland, FL Jun. 2005 – Jul. 2006

Senior Peregrine Systems Implementer

Responsibilities:

•Contracted to upgrade Publix help-desk software from their current InfoMan (Mainframe) system to Peregrine ServiceCenter 6.1.3.0 and utilize Microsoft SQL Server 2000

•Directed to implement the ITIL process built within ServiceCenter and to integrate with CA Unicenter TNG by using ServiceCenter SCAuto for Unicenter TNG.

•The process will open over 600 tickets from Unicenter & OPS/MVS per month. ServiceCenter 6.1.3.0 will be installed on a Windows 2003 server.

•Completed integration with SCAuto for Unicenter TNG to automate the opening of tickets in ServiceCenter for server problems. ServiceCenter 6.1.3.0 will be installed on a Windows 2003 server and the ServiceCenter Web 6.1.3.0 client is installed on a WebSphere 5.0 server.

•Developed several Shell Scripts to scheduler data migration.

•Award from



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