Customer Service Sales Associate

Ahmad Hassan Kamal

******************@*****.***,linkedin.com/in/ahmad-hassan-kamal-5a41873829

Chiniot, Pakistan

PROFESSIONAL SUMMARY

Results-oriented professional with a proven track record in retail, seeking a challenging role as a Sales Supervisor, Sales Associate, Salesperson, or Cashier. With a background in optimizing customer experiences and driving sales, I excel in team collaboration, customer service, and efficient transaction processing. Adept at leveraging effective communication skills to foster positive relationships with customers and team members, I bring a strong commitment to achieving sales targets and delivering exceptional service. Experienced in cash handling, inventory management, and promoting sales initiatives, I am well-versed in creating a positive and welcoming shopping environment. My adaptability, attention to detail, and dedication to exceeding customer expectations make me an ideal candidate for contributing to the success of a dynamic retail team in Canada. WORK EXPERIENCE

Sales Supervisor Apr 2019 - Feb 2024

Al Janat Super Store • Faisalabad, Pakistan

• Led a team of sales associates, providing guidance and support to ensure exceptional customer service and sales performance.

• Implemented sales strategies to meet and exceed weekly, monthly, and annual revenue targets, resulting in increase in sales within the first six months.

• Conducted regular training sessions for sales staff on product knowledge, up selling techniques, and customer service best practices, resulting in improved employee performance and customer satisfaction scores.

• Analyzed sales data and market trends to identify opportunities for growth and product diversification, leading to the introduction of new product lines and increased profitability.

• Collaborated with the store manager to develop and implement promotional campaigns and pricing strategies to drive foot traffic and boost sales during slow periods.

• Managed inventory levels and ensured stock replenishment to minimize out-of-stock situations and maximize sales opportunities.

• Resolved customer complaints and escalated issues to the appropriate channels, maintaining a high level of customer satisfaction and retention.

• Conducted performance evaluations for sales associates and provided regular feedback to support their professional development and career advancement.

• Fostered a positive work environment by promoting teamwork, communication, and accountability among sales staff.

• Implemented safety protocols and ensured compliance with health and safety regulations to create a secure shopping environment for customers and employees alike. Sales Associate Feb 2014 - Mar 2019

Imtiaz Mall • Chiniot, Pakistan

• Provided exceptional customer service to shoppers, assisting them with product inquiries, locating items, and offering recommendations.

• Actively engaged with customers to understand their needs and preferences, fostering positive relationships and driving sales.

• Demonstrated in-depth knowledge of merchandise, including features, benefits, and pricing, to effectively communicate with customers and drive sales.

• Maintained a tidy and organized store environment, ensuring shelves were stocked, displays were appealing, and the store was clean and inviting.

• Processed transactions accurately and efficiently using the point-of-sale (POS) system, handling cash, credit/debit cards, and other forms of payment securely.

• Participated in inventory management activities, including restocking shelves, conducting stock checks, and reporting discrepancies to management.

• Collaborated with team members to achieve sales targets and meet store objectives, contributing to a positive and productive work environment.

• Assisted in promotional activities and events, such as sales promotions, product launches, and special discounts, to drive foot traffic and boost sales.

• Responded to customer complaints and concerns promptly and professionally, striving to resolve issues to their satisfaction and uphold the reputation of the store.

• Upheld company policies and procedures, including those related to customer service, sales techniques, safety, and security, to ensure compliance and maintain a high standard of performance.

Sales Person / Cashier Jun 2010 - Jan 2014

Shaheen Grocers • Chiniot, Pakistan

• Efficiently operated cash register, processed transactions accurately, and provided excellent customer service.

• Demonstrated product knowledge to assist customers in finding items and making informed purchasing decisions.

• Maintained cleanliness and organization of the sales floor and cashier area to enhance the shopping experience.

• Handled cash, credit, and debit card transactions with precision and integrity, ensuring balance at the end of each shift.

• Managed customer inquiries, resolved complaints promptly, and ensured customer satisfaction.

• Collaborated with team members to restock shelves, rotate inventory, and maintain adequate product levels.

• Participated in promotional activities and up selling techniques to increase sales revenue.

• Adhered to company policies and procedures regarding cash handling, refunds, and exchanges.

• Upheld high standards of professionalism, integrity, and confidentiality in all interactions with customers and colleagues.

• Demonstrated strong communication skills to effectively convey information and build rapport with customers.

EDUCATION

Graduation Apr 2009 – Sep 2011

University of Sargodha, Chiniot, Pakistan

B.A

SKILLS

• Proven ability to drive sales through effective product knowledge, customer engagement, and up selling techniques.

• Adept at providing excellent customer service, addressing inquiries, and resolving issues to ensure a positive shopping experience.

• Strong team player with experience collaborating with colleagues to achieve sales goals and enhance overall store performance.

• Proficient in accurate cash handling, utilizing electronic cash registers and point-of-sale systems to process transactions efficiently.

• Skilled in monitoring and managing inventory levels to ensure product availability and contribute to a well-maintained store environment.

• Excellent verbal communication skills for engaging with customers, addressing their needs, and conveying information clearly to team members.

• Demonstrated ability to adapt to changing environments, handle diverse responsibilities, and thrive in a fast-paced retail setting.

• Effective problem-solving skills to address customer concerns and navigate challenges to maintain a positive customer experience.

• In-depth understanding of product features, pricing, and promotions, enabling effective customer assistance and promoting sales initiatives.

• Meticulous attention to detail in cash reconciliation, transaction accuracy, and maintaining a clean and organized cashier station.

• Proven ability to manage multiple tasks simultaneously, ensuring efficiency in day-to-day operations and contributing to a seamless customer experience

• Proficient in MS office all suite of Applications. VOLUNTEER WORK

Served as a member of Minhaj Welfare Foundation Apr 2023 - Feb 2024 Minhaj Welfare Foundation • Faisalabad, Pakistan

• Actively participated in various community service projects organized by Minhaj Welfare Foundation.

• Collaborated with a diverse team of volunteers to plan and execute initiatives aimed at addressing social issues and promoting community welfare.

• Contributed to fundraising efforts by engaging with donors, organizing events, and utilizing social media to raise awareness about the foundation's projects.

• Played a key role in organizing and participating in relief campaigns during emergencies, providing timely assistance to those in need.

• Assisted in the distribution of food, clothing, and other essential items to underprivileged communities, contributing to the foundation's mission of poverty alleviation.

• Engaged in educational outreach programs, promoting awareness about health, hygiene, and skill development in marginalized areas.

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