Customer Service Hudson Yards

Jose Manuel Pareja

**** ********* ****** #**, *****, NY 10461 (C) 347-***-**** (E)ad7mxt@r.postjobfree.com

Core Qualifications:

Team Oriented

Ability to handle/resolve problems

Attention to Detail

Ability to Multi-Task

Great Customer Service and Hospitality

Familiar with Micros, Aloha, POS Sable

Work Experience:

May 2023- Present – Verano Hudson Yards New York, NY

Server

·Provided excellent customer service to existing and new guests within the establishment

·Knowledge of each dish on the menu, ability to describe to guest, precise order taking and delivery of food to tables in proper order

·Knowledge of Wine, Spirits and Cocktails

·Handling of cash and credit transactions

·Trained new employees by positively enforcing successful performance while giving respectful, encouraging feedback

·Organized opening duties as assigned

June 2021- April 2023 – Bond 45 at the Edison Hotel New York, NY

Server

·Provided excellent customer service to existing and new guests within the establishment

·Knowledge of each dish on the menu, ability to describe to guest, precise order taking and delivery of food to tables in proper order

·Handling of cash and credit transactions

·Trained new employees by positively enforcing successful performance while giving respectful, encouraging feedback

·Organized opening duties as assigned

December 2017- March 2020 – Petit Poulet NYC at The Martinique Hotel New York, NY

Breakfast Server

·Provided excellent customer service to existing and new guests within the establishment

·Knowledge of each dish on the menu, ability to describe to guest, precise order taking and delivery of food to tables in proper order

·Handling of cash and credit transactions

·Trained new employees by positively enforcing successful performance while giving respectful, encouraging feedback

·Organized opening duties as assigned

June 2012- June 2017 – Bagatelle New York, NY

Expeditor/Food Runner

·In charge of calling out orders and making sure each guest is getting exactly what they ordered

·Delivery of food to tables in proper order

·Knowledge of each dish on the menu and ability to describe to guest

·Liaison between both wait staff and kitchen staff to make sure everyone is aware of changes on a dish or if an item is no longer available

Certifications:

·TiPS Certificate, Food Handler Card

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