Customer Service Project Manager

Marissa Steinbrecher

**** * ******, **** **, ****5 480-***-**** ************@*****.***

Objective

·I am seeking to expand my horizons to become established with a successful company for a position to expand my knowledge and receive better pay.

Education

DIPLOMA MAY 26,2011 DESERT RIDGE HIGH SCHOOL

~ ANIMAL SCIENCE CLASS THAT I RECEIVED A CERTIFICATION FOR ANIMAL SCIENCE FROM ASU.

~ COMPUTER EDUCATION CLASSES

ADDITIONAL SKILL

~MESA COMMUNITY COLLEGE&SCOTTSDALE CCJ

AUGUST 22,2016-PRESENT

I AM GOING TO SCHOOL FOR NURSING TO GET MY RN-BSN

Experience

Contractor Sales account project manager-DABELLA EXTERIORS-06/06/22-current

Inspect customer homes for damage and give quotes for pricing, establish and build long lasting relationships with customers for the company and improve experience and customer service . Write up contracts, and negotiate contracts and close deals Same day and maximize profits.provide financing and take care of all the paperwork for the customer by being the project manager to oversee that everything goes smoothly so customer does not have to handle anything . Managing a portfolio of accounts to achieve long-term success. Developing positive relationships and handling customers' needs. Generating new sales using existing and potential customer networks. Help train, new representatives, handle paperwork auditing, route employees where they will go everyday. Manage internal management work.

Accounting manager-Vtail, 8/15/20-current

handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. manage shipping and receiving building machines processing payments.

MCKESSON SPECIALTY PHARMACY,9/17/17-8/14/20

CASE MANAGER, MEDICAL BILLING SPECIALIST, MEDICARE ADVOCATE, SPECIALTY PHARMACY PATIENT ASSISTANCE REPRESENTATIVE, INSURANCE SPECIALIST, DATA ENTRY/

• managing case files for patients that need co-pay and financial assistance for prescription medicine using salesforce.

• Duties include calling Medical insurance companies and using medical billing codes to generate prior authorization, co-pay and deductible information, and updating the case file.

Inform patients how to qualify for assistance, and what their options are and make sure they get their medication shipped out, and anything to help the patient.

CLAIMS ADJUSTER GOCARE WARRANTY INSURANCE GROUP 04/11/2016-9/9/2016

·Responsible for handling insurance claims filed by policyholders. Plans and schedules work needed to process claim, interviews claimant and witnesses, and investigates claims.

·Evaluate damages to ascertain compensation amount. Verify that coverage applies through an insurance policy.

·Inspect property damage to determine extent of damages.

CUSTOMER SERVICE REPRESENTATIVE/SAFELITE AUTOGLASS/ SEPTEMBER 9 2014-04/01/2016

·Take glass claims from USAA and liberty mutual and other insurance carriers collect all confidential and necessary information to contact insured and policy information. Set up the claim confirm coverage and let them know of their glass deductible if there is one, and help them get set up with an appointment for a shop to fix the glass.

THE RADISSON HOTEL, front desk receptionist/restaurant server/November 2013-May 2014

Set up restaurant in the morning keep buffet stocked and take orders make check receipts, close restaurant clean up restock food &check people in set reservations inform customers of check in and out time and local hot spots and do paperwork and anything else that needs to be done.

· CVS/PHARMACY

Shift manager/cashier

March 2012- October 2013, Chandler, AZ

~I kept the store I worked for organized and handled money and I'm a very friendly person always take care of business in order for things to run smoothly.

Iqor

Tempe, Arizona

Financial Aid representative October 2010-november 2011

~ I work for Verizon Wireless as a financial aid representative and had to be friendly and well mannered to help customers that were in need of help with financial issues remain on a payment plan.

REFERENCE

Cortney Wells - .480-***-****

· Jonathon Beals- 480-***-****

· Tamara Lyons- 480-***-****

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