Customer Service Call Center, assembly line at Lear
Resume:
Sherese Davis
*.*******@*****.***
Objective:
Proactively solve and present proposed solutions that deliver a low-effort experience for customers by completing work efficiently and accurately, as well as anticipating future needs.
Family Dollar
Cashier 09/2011 - 01/2016
Deliver excellent customer service with a positive, professional attitude
Process layaways, returns, and exchanges
Perform other tasks as assigned by manager
Answer customer questions and make product recommendations when appropriate.
Listen to the customer to determine the needs and wants of the customer.
Treat customers and associates better than they expect.
Achieve excellent customer service. Correctly handle all register transactions.
Suggest usage of West Marine promotional programs and services with each applicable sale.
Actively participate in all programs and procedures that can drive sales.
Answer the telephone within three rings.
Work with the store/general manager to resolve customer complaints and concerns in a timely
Work with associates to achieve Store’s sales plan.
Ensure the store is neat, clean and organized throughout each business day.
Work with fellow associates to maintain that Asset Protection standards are met all the time.
Americall Corporation 6/2001 – 7/2003
Customer Specialist
Provides first level support for question resolution, researching/resolving issues.
Determine if customer requests/inquiries require escalation to tier two
Document customer interaction in Contact or Call Center technology system
Relates to all customers in a friendly, accommodating, and respectful manner
Ability to translate your skills to other employees through training and mentoring
Answers all incoming calls and dispatch requests
Set high personal standards of performance and accepts responsibility and accountability
Committed to performance improvement and positive change
Utilize call center telephony technology to manage and monitor volume of incoming calls
Competencies:
Ability to participate as a team player and positively influence a group
Self-starter who is comfortable taking initiative
Astute listening skills and ability to build rapport, even with the most difficult customer
Excellent verbal and written communication skills
Attention to detail in documentation and transaction accuracy
Technical troubleshooting, critical thinking, and problem-solving skills
Demonstrated ability to achieve successful outcomes in difficult situations with clients/customers’
Ability to multi-task and work within timed deadlines
Willingness to learn and actively seek out information to improve service to the clients
Ability to simply and cogently explain how and why sales techniques will/not work
Education:
Thornridge High School
References Available Upon Request
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