Customer Service Administrative Assistant
Resume:
Email:
**************.**@*****.***
Alicia Kelley
**** *.*. *** ******** Texas 77422 United States
Receptionist
SUMMARY OF QUALIFICATIONS
Dedicated professional with 1+ years of experience in Clerk position with Zachry Construction. Highly competent office personnel experienced in managerial operations, with excellent coaching strategies; providing constructive feedback while monitoring employee productivity. While ensuring that all employees understand their duties and delegated tasks. Exceptionally organized and disciplined in planning and adhering to daily plans.
● Demonstrate a leadership role in developing and maintaining positive communication between office staff.
● Work well as a team member or independently.
● Competent using software including; Windows, Word, PowerPoint, Excel, Oracle, E- mail and Internet.
● Effective oral and written communicator.
● Demonstrated ability to assess risk and respond appropriately.
● Able to show compassion and understanding, while effectively resolving conflict. Page 2 of 4
EMPLOYEMENT HISTORY
Zachry Construction, Freeport, Texas March 2015 – September 2016 Clerk
Review and distribute production, work, and shipment schedules; confer with department supervisors to determine progress of work and completion dates; Compile reports and document progress of work and completion dates.
Compile reports on progress of work, inventory levels, costs, and production problems. Issue Spools and needed Material
File office documents
Kelly Services/Enterprise Crude and Oil, Freeport, Texas Administrative Assistant Aug 06, 2014 – Sep 12, 2014 Provided administrative support; Processed weekly and monthly annual expense and maintenance reports. Processed invoices for payment. Entered data based on reports, near misses (score cards). Scanned aerial reports, services rendered and ship data; Entered survey results from ship to spread sheet. Answered incoming calls as well as filed data and maintenance reports.
Knight FM, Freeport, Texas Nov 19, 2012 – Aug 01, 2014 Janitor
Provided customer service, handled special requests and complaints. Provided training for at risk employees to insure they are safe in a petrochemical environment. Assessed new Page 3 of 4
employees in their strengths and weaknesses to help management place them in the best possible areas. Cleaned offices, labs, restrooms, and kitchens in accordance with the company’s ISO 9001 standards to ensure quality.
Lori Huffman, Freeport, Texas Mar 10, 2001 – Jun 14, 2010 Data Entry Clerk
Provided administrative duties for green safe environmental home products. Ordered supplies products, managed delivery manifests logistics, and created financial reports and accounts receivable and payable (utilizing accounting software). Fulfilled receptionist duties, and provided customer service.
Hampton Inn and Suites, Clute, Texas Apr 01, 2009 – Mar 29, 2010 Night Auditor
Performed night auditor duties that included financial reconciliation activities, reservation and customer service, and housekeeping concierge planning. Diligence to customer needs. Played a role in rise in occupancy utilization during my employment. Apartment leasing Manager, Bethany, Oklahoma Mar 02, 1995 – Feb 16, 2001 Provided on-site (via living in on site apartment) management through a management trainee program. Assisted new customers by showing apartments, performing background financial checks (credit and other backgrounds), and current tenants with on-site management of properties, eviction process, and lease receivables (rents due). Ensured disbursement of payables for maintenance and other outsourcing activities, and kept up-to- date on state, county and city building and safety codes. Page 4 of 4
Tandy Electronics, Azle, Texas May 13, 1989 – Dec 23, 1994 Supervisor
Supervised 15+ people; Assembled PC boards. Acted as training Supervisor for all new employees.
Dairy Queen, Weatherford, Texas Oct 03, 1983 – Oct 25, 1988 Supervisor
Supervised employees; Completed day’s monetary transactions. Created/compiled employee work schedules, processed payroll. Performed waitressing duties, Inventoried and ordered supplies.
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