Customer Service Sales Associate
Resume:
DOUGLAS
WASHINGTO
N
************@*****.***
Maybrook, NY 12543
Highly organized, energetic and motivated individual with excellent communication skills and 10+ years of sales and managerial experience. Seeking an exciting Customer Service / Sales position to utilize prior experience and leadership skills. Also coming with strong interpersonal skills, collaborative skills, and proven sales administration skills. PROFESSIONAL SUMMARY
Shoprite Store - Retail Sales Associate
Montgomery, NY • 03/2019 - 07/2022
Broad Management Group - Maintenance Technician
Newburgh, NY • 02/2017 - 06/2020
U-Haul International - Reservations Manager
New Windsor, NY • 03/2014 - 08/2016
WORK HISTORY
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
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Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
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Organized store merchandise racks and displays to promote and maintain visually appealing environments.
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Offered each customer top-notch, personal service to boost sales and customer satisfaction.
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Informed customers of current store promotions to encourage additional sales purchases.
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• Issued receipts and processed refunds, credits or exchanges. Helped customers complete purchases, locate items and join reward programs.
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Used problem-solving skills to alleviate issues efficiently with minimal supervision.
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Troubleshot equipment breakdowns and performed preventive maintenance.
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Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
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Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
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Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
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• Installed new locks, door handles and door closers.
• Maintained accurate records of bookings on hotel reservation system SKILLS
• Report Preparation
• Credit Card Payment Processing
• Microsoft Word
• Customer Relations
• Sales Expertise
• Active Listening
Fiorello H Laguardia High School
New York, NY • 06/1974
High School Diploma
EDUCATION
Extracurricular Activities:
[Activity]Jazz Orchestra
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Equities Magazine - Advertising Account Executive
New York • 02/2010 - 04/2014
and forecasted probable revenue streams.
Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
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Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
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Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
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Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
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• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers. Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
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Prepared customer invoices, accepted payments and processed refund and cancellation requests.
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Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
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Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
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Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
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Made outbound calls to existing customers to upsell advertising packages.
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Created and presented media and advertising packages to prospective customers.
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Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
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