Customer Service High School
Resume:
DEANNA
SCHACK
*******.**@*****.***
Ypsilanti, MI 48198
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
PROFESSIONAL SUMMARY
Journey Of The Heart - Mentor Volunteer
Toledo, OH • 01/2015 - Current
NWO Plumbers - Manageredical Claims Administrator
Northwood, OH • 03/1995 - 03/2022
Paramount Healthcare - Provider Relations
Representative
Maureen Ohio • 01/1990 - 02/1995
WORK HISTORY
Volunteered with groups and organizations to help make measurable differences for program recipients.
•
Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
•
• Assisted with special events or programs.
Maintained clean, neat and operational facilities to serve program needs.
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• Maintained confidentiality while mentoring women. Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
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Processed medical,vision,dental,disability,HRA and stop loss claims.
•
• Customer Service
• Banking
Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment
•
SKILLS
Verbal and Written
Communication
•
• Volunteer Tasking
• Providing Guidance
Swartz Creek High School
Swartz Creek, MI • 04/1984
High School Diploma
EDUCATION
• Honor Roll 1981 thru 1984
Completed AP course in
English
•
• 3.8 GPA
CERTIFICATIONS
Health and Life Insurance
License - 1994
•
Healthcare/Billing Certified
Training
•
• HIPPA Training
opportunities.
Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and
forwarding requests to appropriate parties.
•
Initiated physician and hospital orientations to support ongoing education of health care provider community.
•
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