Customer Service Medical Assistant

Sheyla N. Vera *** East *** Street Apt. *, Bronx, Ny 10460

347-***-****/************@*****.***

Skills:

- MS Office: Word, Excel, and Powerpoint

- Experienced with EClinical Work and EMR Systems

- Excellent Customer Service

- Bilingual: English/Spanish

Experience

Washington Height Gastroenterology, 481 Fort Washington Ave NY, New York 10033 (Dr. Gopal Narasimhan Board Certified Gastroenterologist/Liver Specialist) April 2023- April 2024

- Administrative duties including patient registration, checking insurance, taking any copayments and maintaining an organized patient schedule.

- Performing blood draws and other labs testing on patients pertaining to gastroenterology.

- Educating patients on procedures performed this includes Colonoscopies, Endoscopies, Barium Swallows and any radiological studies.

- Traveling to other locations with physicians, adapting to the new work environment quickly.

- Assisting patients to my best ability by answering phone calls, scheduling appointments, requesting refills, and educating them on any questions/doubts they have. City Prime Health, 3671 Broadway NY, New York 10031- Medical Assistant & Lab phlebotomist (August 2022-April 2023) Includes experience in family medicine, pediatrics and gynecology.

- Administrative duties including patient registration, checking insurances, taking copayments, medical records, physical forms etc.

- Assessing the patient in a clinical setting, triage and noting the patient's chief complaint along with taking patients vital signs including blood pressure, respiratory rate, pulse, weight, height, eye exam etc.

- Assisting physicians with any consults, procedures, translation and/or providing support.

- Processing prior authorization for any medications prescribed and/or test ordered by physician (CT/MRI)

- Educating patients on procedures such as lab tests, blood draw, medication, procedures and or any doubts.

- Proficient in clinical duties, administrative, phlebotomy, vaccines and EKGs. Rainbow, 610 W 181 St New York, New York 10033 - Lead Cashier (June 2020-August 2022)

- Greeting and processing customers payments with cash, debit, credit or gift card.

- Disclosing information about our store policies, promotions or any further information.

- Providing the service of exchanges, refunds and layaways to the customers.

- Maintaining order of things such as inventory, employee time cards, and paperwork.

- Controlling the tills for any opening or closing shifts and assisting with the process of closing the stores system and counting out the registers.

Dr Jays, 410 Westchester Bronx, NY 10455 - Sales Associate/cashier (November 2017-March 2020)

- Maintaining a presence on the sales floor prepared to assist and engage with customers.

- Process customer purchases including cash, card and layaway payments.

- Assist customers in both apparel and footwear, by initiating a helpful conversation.

- Stocking and organizing the sales floors with more merchandise.

- Maintaining an eye catching, clean and organized work space and neat product display. Education

East Bronx Academy for the Future, Bronx, NY - High School Diploma September 2014-June 2018

John Jay of Criminal Justice, New York, New York

August 2018-2020 (incomplete)

Hostos Community College Bronx, NY

Clinical Medical Assistant Certification

Certifications: American Heart Association: First Aid, CPR & AED Certified (2022- 2025) Reference : Available upon request.

Contact this candidate