Call Center Customer Service

Tyana Jackson

***********@*****.*** 704-***-**** Salisbury, NC

SUMMARY

Seasoned Call Center Agent with 5 years of experience, including direct role at Discovery. Proven customer service, communication skills, and attention to detail from diverse roles in hospitality, caregiving, and technical fields. Seeking Call Center Agent position to leverage customer interaction expertise and problem-solving abilities. WORK EXPERIENCE

Abs kids Concord, nc

Behavioral Technician Apr 2024 - Present

• Provide individualized therapy to children with autism, focusing on enhancing social, communication, and life skills through the application of evidence-based behavioral treatment plans. Discovery Ohio

Call Center Agent Jan 2019 - Aug 2020

• Managed inbound and outbound calls, adeptly addressing customer inquiries, resolving issues, and providing information on products and services, ensuring high levels of customer satisfaction within a dynamic call center environment at Discovery.

Sheetz Salisbury, NC

Team Member Apr 2023 - Present

• Provides exceptional customer service by warmly greeting patrons and ensuring a positive experience throughout their visit.

• Prepares food and beverage items with attention to quality and speed, adhering to safety protocols to meet customer satisfaction.

• Handles customer transactions with precision and upholds regulatory compliance for age-restricted products, while maintaining cleanliness across the establishment.

Compassionate Caregivers Columbus, OH

Hospice Caregiver Jan 2023 - Present

• Provide comprehensive personal care, including bathing, grooming, and assisting with daily living activities to enhance patient comfort and well-being.

• Monitor and document vital signs, dietary intake, and medication administration to ensure adherence to healthcare plans.

• Utilize strong observational skills and emotional stability to deliver patient-centered care, demonstrating patience, effective communication, compassion, and empathy.

Safelite Columbus, OH

Delivery Driver May 2022 - Nov 2022

• Efficiently navigated delivery routes and ensured the timely distribution of packages to businesses and residences, upholding high standards of customer service.

• Maintained operational excellence by conducting daily vehicle inspections, ensuring vehicle cleanliness, and managing fuel levels to optimize performance.

• Supported team objectives by providing assistance to fellow delivery drivers upon request, fostering a collaborative work environment.

Nokia Integration Engineer Mar 2021 - Oct 2022

• Analyzed RFDS documents and conducted comprehensive data collection for multi-technology networks using industry-standard software, ensuring thorough testing coverage.

• Performed detailed Acceptance Test Performance (ATP) drive tests, assessing handovers and call functionality across sectors, and consistently uploaded logs for analysis to maintain data integrity.

• Integrated and tested a range of Nokia radio units, including AirScale FSM4, and LTE FDD/TDD technologies, while adhering to strict installation and conversion standards.

• Demonstrated expertise in Nokia radio systems and router integration, including IXRE, 7705, SAS, and SAR, and conducted emergency call and data testing across GSM, UMTS, and LTE networks. Nokia

Field Integration Engineer Sep 2019 - Feb 2021

• Configured and integrated a diverse array of router equipment, including CIENA, FUJITSU, and Ericsson models, and executed bandwidth upgrades, enhancing network capacities up to 100G.

• Conducted installation, commissioning, and testing of telecommunications hardware, ensuring adherence to stringent protocols and contributing to successful deployment of 5G and 4G/LTE infrastructure.

• Provided troubleshooting and technical support during system commissioning, effectively coordinating with construction teams and remote centers to streamline integration processes and maintain project timelines. Columbus, OH

RF Drive Test Engineer Apr 2018 - Aug 2019

• Conducted comprehensive drive data collection for cellular site analysis, ensuring efficient route coordination and map updates for optimal data gathering.

• Provided actionable reports and maintained thorough documentation through daily summary emails and accurate timestamps to support project tracking.

• Collaborated with System Performance and RF Engineers to identify and troubleshoot areas with inadequate coverage, contributing to the reduction of system performance issues such as dropped calls and interference. EDUCATION

Overlea High & Academy Of Finance

High school diploma

SKILLS

Meets Well Sanitation Requirements • Food Cost & Menu Planning • Product Stocking and Inventory • Money Handling • Ableness & Willingness to Learn & Adapt • Customer Service • Strong Communication Skills • Compliance Standards • Integrity • Very Respectful • Knowledgeable in Food Safety Procedures • Load & Unload Pallet Jack • Freight Experience • 4g/Lte • 3g • 5g • Network Support • TCP • Lan • Oem • Software Troubleshooting • Caregiving

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