Customer Service Sales Associate

PROFESSIONAL

SUMMARY

WORK HISTORY

REBECCA OLUYEMI

■ 2 VALDIVIA COURT, Windsor Mill, Maryland 21244 ■ 954-***-**** ■ ***************@*****.*** ■ Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. SALE ASSOCIATE 12/2023 to 06/2024

Walmart, Ellicott City, Maryland

• Followed company procedures and guidelines for smooth retail operations.

• Monitored display stock levels, replenishing for consistently well-stocked sales floor.

• Updated product labelling and pricing to reflect discounts and offers.

• Prepared orders for customers with wrapped, bagged and boxed items. Engaged customers to enhance in-store experience and provide outstanding customer service.

•

• Displayed wares in temporary structures at markets to attract new customers.

• Identified discrepancies in stocks through regular inventory management.

• Carried out active selling from initial customer greeting.

• Operated cash registers with accuracy and processed cash and card transactions. Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

•

• Processed returned or exchanged items and provided refunds to customers. Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

•

Maintained knowledge of products and features to provide recommendations to customers.

•

• Designed visually pleasing in-store and window displays to increase footfall. RETAIL SALES ASSOCIATE 09/2023 to 12/2023

Burlington Coat Factory, Hallandale, Florida

Resolved customer complaints and process issues with proactive problem-solving skills.

•

Welcomed customers and provided responsive assistance to improve store experiences.

•

• Operated cash registers with accuracy and processed cash and card transactions. Assisted customers with product selection and sales, recommending items to increase transaction value.

•

Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

•

• Monitored display stock levels, replenishing for consistently well-stocked sales floor. Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

•

Maintained display and organisation of department based on visual merchandising guidelines.

•

• Updated product labelling and pricing to reflect discounts and offers.

• Maintained orderly store to provide customers with pleasant shopping experience.

• Organised displays to promote inventory and encourage customer purchases. Worked closely with stock team to guarantee product availability and meet client requests.

•

SKILLS

EDUCATION

CASHIER 02/2015 to 05/2021

Sonuraz Concept, Mushin, Lagos, Nigeria

Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

•

• Completed opening and closing procedures each day.

• Greeted customers entering store and responded promptly to customer needs.

• Counted change correctly and issued customer receipts. Used cash registers and POS systems to request and record customer orders and compute transactions.

•

Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.

•

• Delivered outstanding customer care with proactive sales and listening skills.

• Kept checkouts areas and general store clean and orderly.

• Customer Service

• Complaint management

• Sales techniques

• Confident communicator

• Payment Processing

• Product knowledge

• Stock counting

• Refund and exchange processing

• Product demonstrations

• Returns

• Conflict Resolution

• Business development

• Just In Time stock control

• Dispute management

• Outstanding customer service

• Point of sale system operation

• Returns processing

GCSEs: 09/2015 to 06/2021

Kofad Model College - Sango Ogun State Lagos, Nigeria Primary School Leaving Certificate: 09/2009 to 06/2014 Born Great International School - Sango, Ogun State Nigeria LANGUAGES English

Elementary

Contact this candidate