Team Members Customer Service
Resume:
EMPLOYMENT HISTORY
JAN **** - PRESENT
Crew Member, Mcdonald’s, Spring Lake, NC
DEC 2020 - PRESENT
Cleaner, Taste of the Islands, Spring Lake, NC
DEC 2020 - PRESENT
Unloader/Loader, Taste of the Islands, Spring Lake, NC DEC 2020 - PRESENT
Cashier, Taste of the Islands
221 Cecil Avenue, Spring Lake, USA,
28390
***************@*****.***
ORIANNA HELSHAM
PROFESSIONAL SUMMARY
Dedicated worker with 7+ years of experience in customer service and teamwork. Demonstrated skills in problem- solving, task efficiency, and communication, consistently enhancing service quality and customer satisfaction. Proven ability to train new team members, ensuring compliance with safety and hygiene standards while contributing to revenue growth through effective upselling techniques. Able to lift heavy lbs. Assist customers with orders, ensuring accuracy and satisfaction, improving customer retention. Resolve customer complaints efficiently, enhancing overall service quality and experience. Collaborate with team members to maintain a clean, welcoming environment, boosting customer satisfaction. Operate cash registers, managing transactions with precision, reducing errors and wait times. Facilitate smooth drive-thru operations, enhancing speed and accuracy, leading to higher customer throughput. Train new team members on proper food handling and safety protocols, ensuring compliance with health regulations. Coordinate with kitchen staff to ensure timely preparation of meals, improving order fulfillment efficiency. Implement upselling techniques, boosting average order value and contributing to revenue growth. Maintain cleanliness of dining areas and restrooms, ensuring a welcoming environment for customers. Efficiently manage waste disposal and recycling processes, contributing to a cleaner community. Collaborate with team members to complete tasks quickly and effectively, enhancing overall productivity. Identify and address maintenance issues promptly, preventing potential safety hazards. Consistently receive positive feedback from customers and supervisors for attention to detail. Eager to learn quickly and work diligently, consistently meeting deadlines and exceeding expectations in all tasks assigned. Work closely with kitchen staff to maintain hygiene standards, ensuring compliance with health regulations. Unload and load shipments efficiently, ensuring timely delivery and reducing delays. Organize warehouse inventory, maintaining accurate records and optimizing space utilization. Collaborate with team members to streamline processes, improving overall productivity. Conduct regular equipment inspections, ensuring operational safety and minimizing downtime. Eager to learn and adapt quickly, consistently demonstrating strong work ethics and punctuality in all tasks. Able to lift 50lbs.
Unloaded shipments carefully.
Facilitate smooth logistics by unloading/loading shipments efficiently, reducing delivery delays and enhancing customer satisfaction.
Maintained accurate inventory records, optimizing space utilization and ensuring timely stock availability. Manage cash transactions efficiently, ensuring accurate daily cash flow and customer satisfaction. Resolve customer inquiries promptly, enhancing overall service experience. Maintain inventory records and assist in stock management, supporting operational efficiency. Train new cashiers, fostering a collaborative and knowledgeable team environment. Streamline checkout processes to minimize wait times, enhancing customer satisfaction and operational efficiency. Implement accurate cash handling procedures, reducing discrepancies and ensuring daily financial accuracy. Assist in stock management and inventory control, contributing to a well-organized and efficient store environment. Mentor and train new cashiers, promoting a cohesive team dynamic and a culture of continuous improvement. Monitor and update inventory records meticulously, supporting seamless stock replenishment and availability. JAN 2024 - PRESENT
Dishwasher, Mcdonalds, Spring Lake, NC
SKILLS
Customer service Teamwork
Problem solving Task efficiency
Communication Safety protocols
Hygiene standards Inventory management
Cash management Service quality
Drive-thru operations Problem-solving
Adaptability Critical thinking
Multitasking Able to life heavy lbs
EDUCATION
AUG 2023 - MAY 2025
Associates in Science, Fayetteville Technical Community College, Fayetteville, NC Maintain cleanliness and sanitation of kitchen areas, ensuring compliance with health standards. Efficiently wash and organize dishes, reducing turnaround time for kitchen operations. Collaborate with kitchen staff to support seamless meal preparation and service. Monitor and replenish cleaning supplies, maintaining an organized and well-stocked work environment. Assist in maintaining a clean kitchen environment by coordinating with team members, enhancing overall efficiency and hygiene standards.
Streamline dishwashing processes to optimize kitchen workflow, contributing to faster service and improved customer satisfaction.
Monitor and manage inventory of cleaning supplies, ensuring consistent availability and readiness for daily operations.
Contact this candidate