Supply Chain Customer Service

Ayman Ahmed El~Gewely

Nationality: Egyptian

Gender: Male

Marital Status: Married (Two daughters)

Contact Telephone(s):

+965-***-**-*** (cellular Kwt)

+2-010*-***-**** (cellular Egypt)

E- Mail: *****.******@*****.***

Address: Hawalli, Tunis St,

Residence Permit Kwt Residency Visa 18

During My positions I have to make

strategy to limit the costs and improve

accuracy for the company by plan the

purchasing and logistics, coordinate with

production and financial forecasting

services, customer service, and safety.

Examine existing procedures or

opportunities for streamlining activities

to meet product distribution needs.

Direct the movement, storage, or

processing of inventory

I have very good experience concerning

shipping fright and procedures, and must

be aware of the duties for all the

departments of the company so that

may really be able to solve any shipping

problem

Logistics & Supply Chain Professional

Operation Manager

Oct 2018/ till now FURN (Kuwait)

- Oversee and manage all aspects of the operations, including inventory management, Purchasing, order fulfillment, and shipping logistics.

-Develop and implement strategies to drive the sales growth and improve customer experience.

-Collaborate with cross-functional teams to ensure seamless integration of operation initiatives with other business functions

-Developing a strategic plan, forecasting, evaluating performance, solving problems, and filling vacancies

Logistics & Supply Chain Manager

July 2015/ Sep 2018 Abu Dhabi National Carpet Factory (UAE)

-Review or update supply chain / Logistics practices in accordance with new or changing environmental

policies, standards, regulations, or laws.

- Design or implement supply chains/ Logistics that support business strategies adapted to changing

market conditions, new business opportunities, or cost reduction strategies. And diagram

models to help facilitate discussions with customers.

-Develop material costs forecasts or standard cost lists for purchasing. Monitor forecasts and

quotas to identify changes or to determine their effect on supply chain activities

- Design or implement plant warehousing strategies for production materials or finished

products. And analyze inventories to determine how to increase stock & inventory turns, reduce

waste, or optimize customer service

Logistics & Supply Chain Assistant Manager

Jan. 2012 -June 2015 Saudi American for Advanced Fabrics (KSA) Export & Logistics Assistant Manager

Jun. 2008 -Dec 2011 Saudi American for Advanced Fabrics (KSA) Senior Export Customer Service

Oct, 2005 – May 2008 CMA CGM (Egypt)

Export Sales Executive

Feb. 2003 – Sep. 2005 CMA CGM (Egypt)

Operation assistant manager

Oct, 2001 – Jan 2003 Multipharma Scientific office (Egypt) EDUCATION & CERTIFICATES

Master Supply Chain Management

Boston University (Graduation Oct, 2016)

Master Logistics

- Arab Academy for Science & Technology,

(Graduation Aug, 2013)

Computer Science High Diploma

Faculty of Commerce, Alexandria University

(Graduation May 2002)

Bachelor of Accountancy

- Faculty of Commerce, Alexandria University

(Graduation May 2000)

© Certificates

Certificate (TOT) Training of trainer

–American University of Science, (2016)

Certified International Supply Chain

Management

-Arab Academy for Science & Technology,

(2010)

SPECIAL COURSES

- Quality customer service in International Marketing & Management Institute (IMI)

- Attended Marketing courses in “AUC” at Arabic Academy for Science & Technology.

- Developing marketing strategies to satisfy customers.

- Management skills.

- Customer Relationship Management – CRM -

- Customer Service skills at Arabic Academy for Science & Technology

- Negotiation Procedure at

Arabic Academy for Science

& Technology

- Logistics & International

Transport

- E- Commerce

- How to deal with others.

- Personal Selling.

- Communication skills.

General & Daily Duties:

1) Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution. (Logistics)

2) Monitoring of all relevant documents (quotation, good movement, excise invoice, shipping documents) in SAP system

3) Review L/Cs to ensure that the conditions could be met and that the company’s interest is well protected.

4) Review of commercial terms & conditions for tender / bids / contracts with coordination of company legal counsel.

5) Negotiate prices and terms with suppliers for purchasing, vendors, or freight forwarders

(Shipping lines) for logistics. To get the best rates and service, continuously searching for shorter transit time and reliable service.

6) Optimization projects by reducing the detention, demurrage, containers rents & other hidden Cost

7) Monitor supplier performance to assess ability to meet quality and delivery requirements. And develop procedures to evaluate or select suppliers 8) Understand customer’s needs, service those needs, and maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to supply chain activities

9) Manager logistics operation local, sea shipments, air shipments and movement of project shipments to ensure that customers are satisfied and their orders are processed on time and keep them up to date with the status of their orders 10) Support the development of supply chain-based training materials and technical manuals 11) Training, supervision, mentoring, and performance evaluations of supply chain staff in order to deliver a high standard of service

IT Knowledge:

- MS Windows 95/98/millennium/XP

- MS Office 97/2000/XP

- Visual Basic

- C++

- Internet Browser Software (Netscape Navigator 4.7, MS Internet Explorer 5 & 6)

- Solid knowledge of most common Utilities Programs, and Hardware SKILLS

Good Working Knowledge of SAP

Experience in Logistics field.

Experience in International Sales (Export/ Import)

Good communications skills, according to our contact with the different customers & largest companies.

Self-motivated and capable of achieving best performance under pressure.

Teamwork player with strong communication and good Negotiation skills.

Quick adaptation to the company works routine.

Flexible Leadership skills, and easily manageable by superiors.

Good analytical and problem-solving skills.

Enthusiast and self-motivated.

ADDITIONAL INFORMATION

Language Proficiency:

Language Oral Proficiency Reading / Written

Proficiency

Arabic Native Native

English Excellent Excellent

VEHICLE INFORMATION

Driver Licenses: Kuwait, UAE, Saudi Arabia and Egypt

Contact this candidate