Customer Service Business Development

SAMORA MHLELI XORILE

Executive Summary

I Samora Mhleli Xorile am a very dynamic, enthusiastic, and hardworking candidate who does not lack in ambition, drive and is full of passion to execute any given tasks. I would like to express my interest in furthering my career by serving our National Department of Tourism. I have many years of work experience and most of which are within a mix of the Fast Moving Consumer Goods (FMCG), and Hospitality & Tourism administration, management, operations, coordinating, marketing and sales, having several attempts at entrepreneurship. I graduated from the Tshwane University of Technology as well as the Walter Sisulu University, and my highest qualifications are a National and Advanced Diploma in Tourism Management. Given an opportunity I would further my studies in Tourism Management as I have a strong belief in personal development and belief that I can be part of a team that could have an influence in changing the state of Tourism in the country. I consider myself privileged to have been exposed to the work and business opportunities that have come my way thus far in my sales, business administration and operations career. I now seek a new challenge, coupled with growth and a broader scope of experience within your organisation. The following offers a few highlights of my experience: Solid foundation in Business Development and Management: As managing director of my own companies, I have personally been responsible for financial management, marketing, sales planning and pitching, tangible customer service, communication, leadership, delegation, problem-solving, networking, negotiation, planning and project management functions just to name a few. I pride myself in ensuring smooth and on-time delivery of duties and tasks. I am a quick learner and I am indeed a person that can work within a diverse team. Because of the drive I have for growth, success and purpose, my need to pursue a broader scope will manifest itself within your organisation and will assist in implementing tasks thoughtfully and strategically. I always keep updated on various policies that govern our industry and the latest initiatives that your organisation partakes in.

A natural knack for entrepreneurship and customer service: A constant throughout my career has been my passion for the design and delivery of superior service quality and customer satisfaction. Your organisation will give me an opportunity to express this in its entirety. I am comfortable and fully conversant in giving both large and small-group presentations. I have conducted various site inspections, educational(s), exhibitions, corporate workshops, events and negotiations for best rates, which has brought customer satisfaction for my previous clientele.

A people’s person: I’m adept in building and maintaining relationships, with those I work with. I also find it imperative to nurture consensus and a shared sense of purpose in alignment with the organizations' values. I work extremely well and also learn from those who came before me. Why consider me for this post: Above and beyond I want to be part of a team that offers diversity in terms of growth opportunities and I believe your organisation has that. My passion fuels the ambitions I have that your organisation can make possible. I pay intrinsic attention to detail, think quickly on my feet, I never leave a problem unresolved and I always deliver and even exceed that which is required. My career experience will benefit the organisation immensely having been a Travel Consultant, Tour Operator, Business Development Representative and Director. I come with a whirlpool of knowledge and expertise. Having been director of my own companies I will definitely treat this opportunity in a like manner, total ownership and accountability from my part for the overall success of the organisation t. **************@*****.*** +27-63-848-****

Elgin Road, 2 Beaumont, Bryanston, Sandton, 2191

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Areas of Expertise

GALILEO Certified

Amadeus Certified

DTT - Travel Agency Operations Certified

Tourplan Certified

Summit Certified

Softline Pastel Certified

Micros Fidelio Certified

DTT - Fares and Ticketing in SA Certified

Quicktrav Certified

International Labour Organization, Sustainable

and Resilient Enterprise (SURE) Certified

Tourism Product Development

Environmental awareness/understanding

Community Based Tourism Development

Analytical thinking

Problem-solving

Negotiations

Sales execution

Career History

MERCHANDISER ORDER TAKER March 2012 – July 2014

Amalgamated Beverage Industries now CCBSA

Managing and coordinating the following key areas:

● Maintain and expand relationships with existing clients to secure increased repeat business in the Local and Traditional market.

● Generate profitable new business opportunities.

● Provide a weekly sales report to the Group sales and marketing manager

● Representing the Unit at trade fairs, exhibitions and other events.

● Be available at all times to assist with the resolution of problems and complaints.

● Administer, update and maintain relevant client databases.

● Coordinate educationals, site inspections and workshops.

● Coordinate marketing material for distribution and ensuring branding standards are maintained.

● Ensure accurate and on time submission of all reports and presentations.

● Implement a promotional calendar together with Management

● Conduct presentations for the clients and do weekly sales calls. BUSINESS DEVELOPMENT REPRESENTATIVE July 2014 – October 2016 Brandhouse Beverages and HeinekenSA

● Trade Execution according to Brandhouse and Heineken’s way of sales

● Maintain and expand relationships with existing clients

● Product launches

● Solving distribution and sales disputes

● Administer, update, and maintain masterdata

● Provide, daily, weekly, and monthly sales report

● Coordinate marketing material for distribution and ensuring branding standards are adhered to. MANAGING DIRECTOR February 2016 – Present

The Travelhauz Group t.a Travelhauz

https://travelhauz.wixsite.com/travelhauzgroup

Managing and coordinating the following key areas:

● Draft and implement Business development roles

● Internal and External Stakeholder Liaison

● Business Financial Management

● Human Capital Management

● Sales planning and pitching

● Running business’ daily operations

● Marketing, Advertising and Customer Relations

● Creation and implementation of company policies and values

● Fleet Management and scheduling

● Financial management, tangible customer service, communication. TRAVEL CONSULTANT(Intern) July 2021 – December 2021 **************@*****.*** +27-63-848-****

Elgin Road, 2 Beaumont, Bryanston, Sandton, 2191

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The Travelhauz Group t.a Travelhauz

https://travelhauz.wixsite.com/travelhauzgroup

Managing and coordinating the following key areas:

● Interact with clients and understand their travel needs, whether they want to travel for leisure, relaxation, business or education.

● Coordinate the travel arrangements as per clients’ requirement.

● Suggest names of destinations that will suit the client's needs, budget, preferences and the age group they belong to.

● Collect documents from the clients and file applications for visa, hotel bookings, and flight bookings.

● Check the completeness of the submitted documents and that they are consistent with documentation guidelines.

● Plan an itinerary with the travellers and include all activities peculiar to that destination. Educational Details

● Grade 12 National Senior Certificate @ Alexander Road High, 2006

● National Diploma in Tourism Management @ Tshwane University of Technology, 2021

● Advanced Diploma in Tourism Management @ Walter Sisilu University, 2023 Personal Details

● Nationality: South African

● Languages: Xhosa, Zulu, Sotho, English, Afrikaans

● ID: 880**********

● Gender: Male

● Drivers’ License: Code 10

● Own Transport: No

● Health: Good

● Criminal Record: No

● Cellphone: 063-***-****

● E-mail: **************@*****.***

● Address: Elgin Road, 2 Bryanston, Sandton, 2191

References

● Mr. Shelikane Lebentlele, Distribution Manager @ CCBSA 083-****-***

**************@*****.*** +27-63-848-****

Elgin Road, 2 Beaumont, Bryanston, Sandton, 2191

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● Ms Sally Roper, Author, Researcher, and Tour Guide 083-***-****

● Mrs. Merrill Ishwerwood, Managing Director @ The Sourceror 079-***-****

Contact this candidate