Scrum Master Continuous Improvement

Kandi Amisi, CSM, SMC

Scrum Master

208-***-**** ************@*****.*** Kandi’s LinkedIn Profile

Facilitation & Communication Team Coaching & Mentoring Problem-Solving & Adaptability

Certified Scrum Master experienced in leading multiple teams to successfully deliver large-scale software and web development projects on time. Skilled in fostering collaboration, facilitating Agile ceremonies, and coaching team members on Agile principles. Passionate about driving Scrum adoption, removing impediments, and maintaining focus in rapidly evolving environments. Proven ability to establish effective team environments, prioritize backlogs, and track Agile metrics to ensure delivery excellence. Committed to promoting a culture of continuous improvement and innovation while serving as a change agent for Agile transformation initiatives.

Core Expertise

Cross-Functional Team Leadership Servant Leadership Project Portfolio Management Project Delivery Backlog Grooming

Vendor Management Change Management Continuous Improvement Decision Making Risk Mitigation Agile Transformation

Removing Impediments Time Management Product Backlog Management Stakeholder Engagement Conflict Resolution KPIs

Agile Project Management Scaled Agile Framework Sprint Goal Alignment User Stories Strategic Planning & Execution QA

Technical Proficiencies

Software & Tools: Quality Center (ALM), macOS, Windows, XML, HTML, .Net, Java, C#, VBS, MS Project, SharePoint, Jira, Zepel, Trello, Confluence, Microsoft Office 365 (Word, Excel, Visio, PowerPoint, Outlook, Teams)

Core Tech Skills: Agile (Scrum) Methodology, Application Lifecycle Management (ALM), Web Technology, Waterfall, Scrum Ceremonies (Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives), Software Development Life Cycle (SDLC)

Professional Experience

RSG RYAN SPECIALTY GROUP Chicago, IL Dec 2021 – Present

Scrum Master, Contract/Remote

Facilitate Scrum framework activities, including sprint planning, backlog refinement, standups, reviews, and retrospectives for multiple teams concurrently. Collaborate with the Product Owner to deliver high-value products while nurturing a self-organizing team culture.

Identify and resolve impediments to ensure team success and escalate issues as needed.

Proactively manage project risks and communicate them effectively with stakeholders.

Hold scrum teams accountable for commitments and champion SDLC alignment with business needs.

Maintain sprint board, backlog, burndown charts, and releases.

Provide timely written updates to stakeholders and regularly report project status to management.

Key Accomplishment #1: Implemented strategies to improve communication and collaboration between the Product Owner and Scrum team, resulting in enhanced transparency and alignment with stakeholders. Reduced chaos caused by unplanned changes with regular feedback collection during retrospectives, fostering a positive team culture focused on achieving goals and celebrating successes.

Key Accomplishment #2: Implemented task tracking software and collaborative tools like Zepel, Jira, and Trello to overcome communication challenges across distributed teams. Results led to enhanced collaboration, communication, and productivity, contributing to increased agility and successful value delivery.

AETNA HEALTH Phoenix, AZ Jun 2017 – Sep 2021

Scrum Master,

Ensured development teams adhered to core agile principles, fostering collaboration, prioritization, and accountability. Supported development managers and product leads as needed, facilitating internal and external communication.

Maintained transparency on Product and Sprint Backlogs through agile tracking systems.

Assisted teams in making appropriate commitments and removed impediments to ensure sprint goal delivery.

Facilitated conflict resolution and empowered teams to self-organize and improve productivity.

Orchestrated development schedule planning based on established methodologies, ensuring successful completion within scope, budget, and quality parameters.

Adapted product plans and schedules to address emerging requirements and risks throughout project lifecycles.

Key Accomplishment #1: Established a culture of shared responsibility and trust within the team, fostering mutual understanding and proactive problem-solving. Facilitated the resolution of challenges such as unfamiliar techniques, underdevelopment, and tactical issues by encouraging frequent interaction and productive discussions. Distributed workloads among team members, resulting in improved collaboration, productivity, and successful delivery of sprint goals.

Key Accomplishment #2: Advocated for the hiring of full-time Scrum Masters to ensure dedicated support and avoid potential roadblocks caused by part-time arrangements. Fostered collaboration, communication, and continuous improvement within teams and across the organization by emphasizing the importance of the role and comprehensive vision, resulting in increased agility, productivity, and successful value delivery.

USAA Bank San Antonio, TX Sep 2014 – Jun 2017

Scrum Master,

Drove collaboration and communication across teams and the organization, addressing technical issues and process improvements.

Completed the development of the loan processing platform. Integrated the ability to self sign after reviewing (docusign) and text messaging after a default payment.

Motivated teams to focus on iteration goals and led efforts in relentless improvement to build high-performing teams.

Guided teams in historical and normalized estimating and coached towards achieving quality, predictability, and velocity.

Collaborated with other Scrum Masters, Agile Release Trains, and Value Streams for planning and release management.

Organized and facilitated scrum meetings, involving (stand-ups, retrospectives, reviews, demos, etc.). Communicated team plans and impediments to relevant stakeholders.

Ensured accuracy of the sprint backlog and engaged with product owners to refine vision and establish goals.

Interacted with and influenced employees at all levels, including senior management, to address business and technical challenges effectively. Liaised with product owners and stakeholders to refine vision while establishing goals and metrics.

Provided thought leadership and consultation to the team to offer various options with pros, cons, and risks. Delivered analytics to sponsors and stakeholders to settle business process and/PR technical problems.

Key Accomplishment: Identified and addressed team issues with Agile practices by initiating targeted training sessions to enhance team understanding and adherence to methodologies. Earned trust and credibility among team members while fostering collaboration, communication, and continuous improvement. Results included higher agility, productivity, and successful value delivery companywide.

Education & Credentials

Bachelor of Arts in Banking & Finance

Protestant University of the Congo, Kinshasa, DRC, 2011

Associate of Science in Engineering Science

Houston Community College, Houston, TX, Sep 2017

Languages:

Fluent in English & French

Certifications

SAFe Scrum Master (SSM), Scaled Agile

Certified Scrum Master (CSM), Scrum Alliance

Professional Scrum Master (PSM), Scrum.org

Scrum Master Certified (SMC), Scrum Alliance

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