Customer Service Help Desk

TYRA

GRAHAM

ad7mix@r.postjobfree.com +1-702-***-****

Las Vegas, NV 89146

outreach - Voter Canvasser

las vegas, NV • 05/2024 - 07/2024

* *** ****** - ******** **** Resolution Associate

Irvine, California • 02/2023 - 05/2023

UPS - Help Desk Technician

las vegas, NV • 09/2021 - 11/2022

Alleviate Financial Solutions - Client Success Representative Irvine, California • 03/2021 - 05/2021

EXPERIENCE

Gained experience in public speaking by addressing small groups during canvassing efforts.

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• Walked daily to obtain signatures and register voters. Obtained signatures and personal information for electoral parties and businesses.

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Educated unregistered voters on benefits of registering and making vote count.

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Managed multiple tasks simultaneously while maintaining attention to detail.

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Maintain up to date knowledge about company service, products and pricing.

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Handled incoming calls from customers regarding orders or other inquiries.

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Provided customer service support for inquiries, complaints, and returns.

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• Installed and configured operating systems and applications. Maintain up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers.

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• Assisted customer in new account creation and reset passwords. Reduced downtime by troubleshooting and repairing hardware, software.

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Reduced customer outstanding payment rates with consistent follow-up calls and persuasive communication techniques.

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Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.

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Detail-oriented professional with

experience in records

management, Microsoft Office, and

customer service. Frequently

praised as hard-working by peers, I

can be relied upon to help your

team achieve its goals.

PROFESSIONAL

SUMMARY

Full Sail University

Winter Park, Florida • 06/2018

Bachelor of Arts (B.A.): Creative

Writing For Entertainment

EDUCATION

SKILLS

• Persuasion techniques

• Organizational skills

• Collaboration

• Strong communication

• Idea Brainstorming

• Document Editing

• Creative capabilities

• Account updating

• Data Entry

• Call Management

• Appointment Scheduling

• Complaint resolution

• Product Knowledge

• Conflict Resolution

Sitel - Customer Service Representative

las vegas, NV • 09/2018 - 03/2020

Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.

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Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

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Responded to customer requests for products, services, and company information.

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• Answered constant flow of customer calls with minimal wait times. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor when needed.

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Maintained detailed records of customer interactions, transactions and comments for future reference.

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Contact this candidate