Customer Service Business Development
Resume:
Highland Heights, KY *****
Phone 859-***-****
E-mail: ****.******@*****.***
Ryan J. Faeth
Professional Experience
Core Competencies
Over 12 years of experience in financial sales with a focus on Mortgage Lending. Over 9 years of Mortgage Lending experience with a focus on excellent, above average customer service.
Focused on excellent customer service, (won the Cincinnati Magazine 5 Star Customer Service Award in July, 2012). Very proficient with Microsoft Excel, Power Point, Outlook and Microsoft Word. Driven individual with goals of advancement from within stemming from success in my position. Very interpersonal individual focused on the goals of my clients. Very knowledgeable of Mortgage Products along with State and Federal laws. Goal driven, (very) competitive with proven success in the Mortgage Industry.
Professional experience
03/14 – Present RDIC Marketing Cincinnati, OH
Account Executive
Responsible for developing and retaining business to business pipeline regarding companies’ past due accounts
Retained over 96% of current pipeline over 4 year period
Increased current pipeline by 5.67% annual average for a total of 17% over a three year period
Developed and introduced presentations for companies highlighting RDI’s success in marketing accounts for large retail companies
07/13 – 02/14 Huntington Bank Florence, KY
Mortgage Banker
Responsible for originating conventional conforming/non-conforming & Govt. loans on residential properties
Receive customer applications, quoted rates & points and completed follow-up activities with registration/lock in
Responsible for working with branch employees to cross-sell bank products & provide excellent customer satisfaction
Networked & developed strategic business relationships with strategic business partners, (I.E realtors, CPA’s, financial advisors, attorneys, etc.)
06/12 – 07/13 JPMorgan Chase Cincinnati, OH
Mortgage Banker
Responsible for originating conventional conforming/non-conforming & Govt. loans on residential properties
Inform prospective and existing customers of programs, rates, policies, underwriting requirements, and loan procedures
Receive customer applications, quoted rates and points, and completed follow-up activities with the registration/lock-in
Responsible for reading and understanding real estate appraisals, title reports and credit reports
Network and develop strategic business relationships for referrals, (I.E. realtors, financial advisors, attorneys, CPA’s, etc.)
Responsible for working with branch employees to cross-sell bank products and provide excellent customer service
Funded average of $1.8M in volume per month
07/11 – 06/12 Wells Fargo Home Mortgage Cincinnati, OH
Home Mortgage Consultant
Responsible for originating conventional conforming/non-conforming & Govt. loans in assigned region which met WFHM requirements
Developed and maintained relationships with real estate professionals, builders and all other business referral sources
Informed prospective and existing customers of WFHM products, rates, points, closing costs and underwriting requirements and procedures
Received customer applications, quoted rates and points and locked in rate when applicable
Funded average of $1.67M volume per month
03/08 – 06/11 Citi Financial Cincinnati, OH
Branch Account Manager
Responsible for selling short term loans and insurance products
Originated conventional conforming/non-conforming & Govt. refinance loans on residential, owner occupied properties
Made recommendations for credit worthiness while making recommendations for difficult delinquent accounts with current customers
Serviced current short and long term accounts and closed all accounts
Responsible for overseeing day to day operations, including short term loans, to maximize branch profit
Reviewed applications for short term loans for credit taken by branch employees to determine approval/credit worthiness
Education
09/96 – 09/99 University of Cincinnati Cincinnati, OH
Business Finance - Psychology
Major – Business Finance
Minor - Psychology
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