Data Entry
Resume:
Zakia Thornton
Anchorage, AK *****
*************@******.***
Well rounded professional backed by valuable healthcare and customer service experience. Highly motivated individual with a passion for delivering excellent services. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward- thinking company.to ensure the best experience.
Work Experience
Call Center Agent (Remote)
AT&T-Denver, CO
December 2022 to May 2023
• Handled a high volume of inbound customer calls, averaging 18 calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
• Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
• Utilized CRM software to accurately document customer interactions and update account information
• Contributed to the development of training materials for new hires by sharing best practices and providing feedback on existing resources
Healthcare Linens, Nature's Path, Seafood Processor Express Employment Professionals-Bellingham, WA
April 2022 to August 2022
· Assisted with transferring Hospital clothing from charts onto heavy machinery · Sorted Hospital clothing material into proper bags to be washed and disinfected · Demonstrated great teamwork by assisting others as needed
· Ensured and maintained the flow of production at all times
· Identified operation malfunctions and notified supervisor when necessary
· Lifted raw materials, finished products, and packed items, manually or using hoists · Marked or tagged identification on parts
Home Health Aide
In Home Care-Bellingham, WA
September 2021 to February 2022
· Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
· Monitored patient condition by accurately attaining and documenting patient vital signs, observing physical and mental status, participation in exercise as well as nutritional ingestion and waste excretion
· Assisted patient out in the community with everyday life task
· Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets
· Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provided physical assistance to patients as needed Host/Hostess
Hilton hotel-Anchorage, AK
September 2020 to June 2021
· Answered telephone calls, responded to inquiries, and documented reservations
· Collected payments from patrons, processed credit card transactions, handled cash · Communicated with other staff members to meet customer needs
· Assisted customers with directions to room
· Made courtesy calls to customers
Cashier
Brown Jug-Anchorage, AK
January 2020 to July 2020
· Assisted customers by providing information and resolving complaints
· Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting
· Issued receipts, refunds, credits, or change due to customers
· Maintained an awareness of all promotions and advertisements
· Maintained customer communication throughout the ordering or check out process · Processed merchandise returns or exchanges
· Provided a positive customer experience through customer care and attention to detail · Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts Personal Care Assistant
Hearts and Hands services-Anchorage, AK
June 2015 to April 2019
· Exhibited sensitivity and warmth and promoted a concern for the rights of residents · Monitored and documented resident behavioral activity and prescription intake · Provided high level of customer service to patient by using positive communication techniques · Provided mental and emotional stimulation through facilitation of engaging activities · Assisted and documented medication administrations
· Provided documentation of everyday living activity done by consumer Kindergarten Teachers Aid
ASD-Anchorage, AK
January 2012 to March 2012
· Assisted teachers in implementing daily lesson plans and activities.
· Read to the students while teacher completed other tasks
· Responsible for the conduct and safety of students inside and outside of the classroom. Education
Associate of Science Degree in Health Sciences – Medical Office and Billing Specialist,
Ultimate Medical Academy - Clearwater, FL
November 2021 to Present
High School Diploma
East Anchorage High School - Anchorage, AK
May 2011 to May 2014
Skills
• Medical Administrative
• Reimbursement Processing
• Office experience
• Laundry
• Written and verbal communication (letters, emails, presentations, face-to-face communications); Problem solving skills; Attention to detail; Data inventory (organizing, recording, storing, or saving information); Willing to learn new things Teamwork; Typing Speed: 36 WPM
• Hospital Experience
• Patient Registration
• English
• Medicare / Medicaid Government Payers
• Patient Care
• Multi-line phone systems
• Medical Scheduling
• Data Entry
• HIPAA Compliance
• Medical Practice Management Systems
• Revenue Cycle Management
• CPT & ICD-10 Coding
• Fluent
• Transcription
• Medical Records
• Insurance Claim Processing
• Medical Billing
• Insurance Verification
• Medical Terminology
• Medical Office
• Third Party Payers
• EMR Systems
• Phone Etiquette
• Microsoft Office
• Vital Signs
• Data entry (1 year)
Certifications and Licenses
AED Certification
First Aid Certification
Food Handler Certification
CPR Certification
CCA Data Analyst
July 2024 to Present
Data Entry Certificate - Impulse Inc
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