Administrative Assistant Customer Service

EDUCATION

Community Charter Early College High School June 2012

KEY SKILLS

Fluent in Spanish

Proficient in Microsoft Office, Adobe, CRM & employee database, ADP Payroll system, and Quickbooks accounting system

Excellent written and oral communication skills

Great interpersonal & customer service communication

Flexible to learn software systems

EXPERIENCE

Human Resource Associate July 2022 - Present

Henry Mayo Newhall Hospital

Assume receptionist duties; greet public and Henry Mayo employees alike, referring them to appropriate HR staff members

Process badges for employees, volunteers, and physicians

Coordinate storage and retrieval of employee files with storage company

File documents into appropriate hr, employee health, benefits, and leave of absence files

HR Administrative Assistant May 2018 – June 2022

Healthcare Staffing Professionals Reseda, CA

Collected, coded, verified, and completed manual time entries into payroll software

Researched and corrected discrepancies with employees regarding their paychecks, update employee information pertaining to new hires into software system, maintained records for employee files, and generating reports as needed

Generated & reconciled invoices for various clients using QuickBooks system

Conducted new hire orientations on HR and benefits protocols

Created detailed summary of all contracts for quick and easy access

Collected, coded, verified, and completed manual time entries into payroll software

Collected, coded, verified, and completed manual time entries into payroll sTwo lines here. Two lines here. Two lines here.

Administrative Assistant December 2016 – December 2017

H&S Custom Installations Northridge, CA

Managed front office including responding to customer requests for information on services, order status, installation schedule, and resolved problems having to do with customer projects

Maintained supplies by reviewing inventory levels, anticipating requirements, placing and expediting orders, verifying receipts, stocking items

College Liaison January 2015 – December 2018

Partnership to uplift communities (PUC) Burbank, CA

Support PUC alumni at community colleges and four-year universities by building personal relationships, tracking data, and organizing and participating in PUC alumni network events

Update database for all alumni in caseload consisting of 20-25 students per semester, and serve as academic and professional resource for PUC alumni

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