Technical Support Customer Service/Chat Support

Andrea Aguilar

***** * ******* *** ******, Colorado 80013 Phone: 720-***-****

Email: ****************@*****.***

Summary

Highly experienced Technical Support Supervisor and Chat Agent with 10+ years of combined experience in providing efficient and effective customer support. Proven track record of improving customer service, resolving technical issues, and building strong relationships with clients. Adept at managing teams and ensuring adherence to service level agreements.

Core Skills

Technical Support Supervision

Customer Service Expertise

Excellent Communication & Interpersonal Skills

Problem Solving & Conflict Resolution

Time Management & Multi-tasking Abilities

Computer Proficiency

Attention to Detail

Data Entry & Documentation

Professional Experience

Technical Support Supervisor, T-Mobile (2012-2020)

Supervised a team of technical support agents, ensuring adherence to service level agreements.

Assisted customers in troubleshooting and resolving technical issues.

Monitored customer satisfaction and developed strategies to improve service.

Analyzed customer needs and created training materials for agents.

Collaborated with the IT department to ensure efficient service delivery.

Chat Agent, Integrity Elderly Care (2020-Present)

Provided quality customer service and support via live chat.

Responded promptly to customer inquiries and requests.

Resolved complaints in a timely manner.

Handled inquiries professionally and monitored customer satisfaction.

Education

GED - from Liberty High School – 1996

MA Certification – Pima Medical School - 2009

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