Customer Service Kitchen Staff

CONTACT

Address :*** ****** ** **, **** Bay, Florida 32907

Phone : 908-***-****

Email : ***.*******@*****.***

SKILLS

• Conflict Management

• Upselling techniques

• Menu presentation

• Dining area maintenance

• Team Supervision

• Food and beverage pairings

• POS System Operation

• Guest Relations

• Kitchen staff coordination

• Customer Service Management

• Wine pairing

• Banquet Coordination

• Wine service

• Event Planning

• Sales Techniques

• Fine-dining expertise

LANGUAGES

English

Native or Bilingual

Spanish

Native or Bilingual

PROFESSIONAL SUMMARY

Motivated Waiter with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

Head Waiter, 10/2020 to 06/2023

LEAGAL SEAFOOD - Short Hills, NJ

Head Waiter, 07/2017 to 08/2020

OTG MANAGMENT EWR AIRPORT - Newark, NJ

Floor Manager, 05/2015 to 08/2017

Teresa's Cafe - Princeton, NJ

Enhanced customer dining experience by providing exceptional service and anticipating guest needs.

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Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.

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Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.

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Enhanced customer dining experience by providing exceptional service and anticipating guest needs.

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Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.

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Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.

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Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

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Give instructions on how to manage the use of the iPods to place their orders and how to process the payments.

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Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.

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Managed daily store operations for smooth functioning and achieving sales targets.

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Enhanced team performance through regular training, mentoring, and constructive feedback.

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ROGER QUESADA

Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.

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Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.

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Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.

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Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.

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Managed team of 30 employees to maintain smooth-running operations of shop floor.

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EDUCATION

Associate of Science : COMPUTER PROGRAMING, 03/1988 ECA TECNOLOGICA - COSTA RICA

High School Diploma, 11/1987

PRESB. ENRIQUE MENZEL - COSTA RICA

NATURE, REAL STATE, DECORATION. SPORTS

I LOVE BEEN IN NATURE, THE SUN, RIVERS, THE SEA, IT GIVES ME THE DRIVE TO BRING ALL THE GOOD VIBES TO MY WORK PLACE AND BALANCE MY PERSONAL LIFE.

REAL STATE IS SOMETHING THAT I FIND VERY ENTRETEINING, FINDING PROPERTIES WITH VALUE AND DEVELOP THEM.

I HAD THE OPORTUNITY TO WORK A COUPLE OF YEARS AS A EVENT COORDINATION AND DURING THAT TIME I GOT IN TOCH WITH DECORATION, WICH IT SEEMS TO BE A GOOD AREA FOR ME, I HAVE BEEN TOLD BY REAL KNOLEDGE PEOPLE ON THIS, THAT I HAVE A REALLY GOOD EYE FOR IT. CRETED A COUPLE OF CONCEPTS AND USE IT ON MY REAL STATE ADVENTURE. SPORTS ARE ALWAYS BEEN PART OF MY LIFE, SOMETIMES DEDICATING MORE TIME TO THEM THAN OTHERS BUT ALWAYS GIVING ME THE STRUCTURE AND ENDURENCE TO CONTINUE AND FINISHED ALWAYS WITH MY GOALS.

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