Data Entry Customer Service
Resume:
Millicent benton
**** ******** *** *******, ** 30228
***************@*****.***
SUMMARY
Well organized, detail oriented, thorough, and dedicated individual who excels in customer and financial service. A well accomplished professional with over 20 years’ experience in customer service, administration and financial skills. I display outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in efficiency, productivity and processes towards the successful attainment of individual and organizational growth. Primarily striving to understand clients’ needs and provide them with exceptional service delivery results through a cognitively flexible and positive approach while at the same time ensuring the highest level of sales for the company.
CORE COMPETENCES
Strategic planning skills employed in devising and implementing sales and marketing plans that boost sales growth and revenue.
Excellent financial management and budget administration for the maximization of resources and budgets.
Excellent communication skills focused on understanding customer needs and developing resolutions.
Strong motivator/team player with effective and excellent planning, organizational, and negotiation strengths as well as the ability to lead, reach consensus, establish goals, and attain results.
Ability to facilitate teamwork, builds report, manage conflict, and teach, coach, counsel.
Committed to professional development, willing and able to complete special trainings as required.
PROFESSIONAL EXPERIENCE
KSource Atlanta, GA Feb.2016– Present
(Office Supervisor)
Duties and Responsibilities
Process outgoing payments in compliance with financial policies and procedures
Perform day to day transactions, including verifying, classifying recording account payable data
Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted
Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements
Ability to work as a team player
Multitasking abilities
Answer over 300 calls a day
Fulton County Tax Commissioner Atlanta, GA Jan.2013– Feb. 2016
(Fiscal Support Specialist II/AR)
Duties and Responsibilities
Enforced state laws to ensure compliance with mandated programs, policies and procedures
Reconciled property tax reports against bank records
Completed adjustment and outage reports by making Journal entries
Scanned branch deposits and supporting documents into FORTIS system
Completed job responsibilities and performance objectives in a timely and effective manner and in accordance with Tax Commissioner Policies and procedures.
Georgia Department of Revenue Atlanta, GA Jan.2012 – Jan.2013
(Reimbursement Specialist/AR)
Duties and Responsibilities
Assisted customers with vehicle registration renewals, replacement license plates/decals
Provided comparison between the current annual ad valorem tax and the new one-time title ad valorem tax
Maintained and created multiple accounting spreadsheets
Verified completion of court orders and bonded titles before issuing tags/decals
Verified insurance information in Georgia Database System
Reviewed insurance in the billing department
Processed title claims quickly and accurately, and ensured there were no errors in the title when issuing in customer names
Verified daily cash balance over $10,000 (credit cards, checks, money orders)
Home Depot SSC Atlanta, GA Sep.2004 –Oct.2011
(Payroll Specialist)
Duties and Responsibilities
Answered customer inquiries and referred customers to the proper service area for issues that couldn’t be
resolved at the customer support level
Completed and maintained all assigned records and reports in a current, accurate, and confidential manner
Cross trained new hires on the call center procedures and policies to answer customer complaints and inquires
Identified customer needs/opportunities and made appropriate referrals to achieve goals as assigned from time to time
Resolved payroll related issues raised by associates and management
Supported management with new hires, terminations, promotions, demotions, transfers, department changes, and performance reviews
Created qualified pool of candidates based on the job requirements and customer service criteria
Scheduled face to face interviews for potential candidates
Ordered and monitored background checks of potential associates
Maintained privacy and confidentiality when acquiring pertinent information
Responded to requests (phone, e-mail, in-person requests, etc.) by gathering and providing information, and referring non-routine calls to appropriate staff
Dec.1999 – Sep.2003
(Vendor Support Specialist/AR)
Duties and Responsibilities
Generated and sent billing invoices
Payed invoices by verifying transaction information; scheduled and prepared disbursement, obtained authorization of payments
Processed revenue by verifying computing charges and refunds, processed mailing invoices; identified delinquent accounts and insufficient payments
Resolved account discrepancies by investigating documents; issuing stop payments and adjustments
Prepared bank deposits
Communicated with over 300 customers and business clients daily via phone, email, or face to face
Maintained accounting ledgers by posting account transactions
EDUCATION
Fulton High School
High School Diploma Atlanta, GA
AREA OF EXPERTISE
Customer Service
Management
Complaint Handling &
Resolution
Financial Software
Customer Satisfaction
Enhancement
TECHNICAL SKILLS
Microsoft Office Suite
PeopleSoft
SAP
Kronos
Vantive
True Commerce
Sage & Redtail
Excel
PROFESSIONAL SKILLS
Highly Organized
Team Player
Customer Engagement
Time Management
Client Confidentiality
Space Management
PERSONAL SKILLS
Basic Computer Knowledge
Pro-active
Excellent Communicator
Self-Discipline
Active Listening
Positive Language
Eye for detail
LANGUAGE
English
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