Customer Service Digital Marketing
Resume:
S
PROFILE SUMMARY
Energetic, highly motivated, and results-driven professional with 20+ years’ expertise in customer service, 8+ years in sales & marketing management, event planning, F&B, skincare, and banking industries. Develop strong partnerships cross-functionally in a highly matrixed organization including: CRM Strategy, Site Experience, UX, Creative, digital marketing vehicles, merchandising, and external agencies/vendors. Strong leader with excellent analytical skills and ability to engage and energize others to deliver business goals. Leverage strategic thinking and creativity to deliver unforgettable consumer experiences and foster brand loyalty. Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative. CORE COMPETENCIES
Lead marketing strategy for client experience tools and personalization content strategy
Skilled in influencing and negotiating with cross-functional partners on ongoing campaigns
Ability to influence across multiple teams in all stages of marketing from strategy to execution
Lead marketing strategy for innovative client experience tools and UX driven projects
Promote the products and identity of a company on today's highly competitive marketplace
Manage the brand experience, image, and reputation of a brand over different stakeholders
Strong written and verbal communication skills for documentation and correspondence
Confidence in presenting point of view in multiple forums, including leadership level
Outstanding interpersonal and negotiation skills with ability to handle multiple tasks
Proficient with computer systems and MS Office Suite (Word, Excel, PowerPoint) PROFESSIONAL EXPERIENCE
Sales and Marketing Manager
CTS Group, Phnom Penh, Cambodia 2016 – 2024
Responsible for planning and successfully executing all sales & marketing activities.
Create and execute required ISO documents and procedures such as client surveys and SOP.
Work with Chief of Commercial Officer in setting discount rates and determine pricing to clients with large project developments.
Develop and maintain relationships with key clients such as developers, project owners, international construction companies from Japan, Korea, France, Singapore, Malaysia, etc.
Successfully expand market share by 30% through strategic sales initiatives and marketing leadership.
Increase sales by 18% in less than a year through a new, aggressive up-selling campaign and client follow-up.
Improve customer satisfaction score by 14% in a month after implementing a new customer engagement strategy.
Research and identify emerging competitors, comparing price and quality to maintain competitive environment.
Coordinate with other departments in the company such as production, transportation, & finance by making production plans for each product in demand, delivery schedules, & contracts to ensure smooth sales flow with clients from beginning to end of project.
Plan and manage events such as product launching, company anniversaries, and exhibitions.
Travel to Europe and learn about production and management of products in other countries.
Attend exhibitions, factory, and client visits all over Europe and Asia. Zumba Instructor (Freelance)
Zumba 2016 – Present
Successfully create strong bonds through encouragement, listening, and healthy communication skills.
Consult with other staff counselors to brainstorm memorable and engaging group activities.
Develop individualized and group exercise sessions aimed at helping individuals achieve their fitness goals.
ad7mev@r.postjobfree.com
21 Lowell St,
Arlington, MA 02476
Sales and Marketing Management
Customer Service Excellence
Research (Strategic and Analytical)
Strategic Planning & Goal setting
Cross-Functional Leadership
Performance & Profit Optimization
Customer Relationship
Management
Product & Event Marketing
Branding, Cold Calling, Client
Support
Vendor and Employee Engagement
Competitive Market Analysis
Advertising & Community Outreach
C-Level Collaboration
Product-Led Campaign & Content
Revenue & Growth Strategy
Bachelor of Arts: Marketing –
University of St. Thomas,
Minnesota, USA 2007
Zumba Instructor Training
Certificate – Advanced Learning
Academy, Phnom Penh, Cambodia
2016
Certificate for Top Business
Management Training – HIDA
Training Center: Osaka, Japan
2015
CONTACT
SKILLS
Monica Ung
EDUCATION
CERTIFICATIONS
Specialize in physical, mental, and emotional well-being by effectively instructing energetic Zumba fitness classes.
Ensure that safety standards are met, and that department and facility policies are adhered to properly.
Incorporate knowledge of group fitness teaching strategies as well as music, tempo, cueing techniques, and rhythm. General Manager
Soma Trading, Phnom Penh, Cambodia 2014 – 2016
Assisted Managing Director on contract agreement with supplier.
Maintained product knowledge and training in Istanbul, Turkey for sanitaryware.
Increased management’s effectiveness by recruiting and training all staffs.
Developed sales target plan and incentives as well as successful execution plan.
Conceived innovative marketing strategy that increased annual company revenue by 17%.
Facilitated vender relationships for purchasing and cost control capitalizing on the economy of scale.
Built company image and branding by collaborating with ministries, community organizations, and prospects.
Led revenue-strategy meetings with revenue manager, area sales leader & other managers to coordinate goals and drive sales.
Created targeted marketing program to generate goodwill within the community, with limited budget, resulting in the organization becoming a cornerstone within the community. Sales & Marketing Manager
Attwood Import Export, Co., Ltd., Phnom Penh, Cambodia 2008 – 2011
Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
Nationally consulted other markets on ways to improve sales, campaign strategies, and product research.
Implemented productivity, quality, and customer service standards to attract and maintain client relationships.
Produced media kit that demonstrated key marketing analytics and demographics for use in sales presentations.
Leveraged strengths in cost-effective marketing management and vendor negotiations to an average of 15% under-budget.
Worked individually and collaboratively with team members to tactically market existing products by evaluating prospective clients and their needs while focusing on optimizing costs.
Expanded sales revenue 20% through digital marketing campaigns and branding. Beauty Advisor
Sephora (JCPenney), Eden Prairie, MN 2006 – 2008
Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products.
Responded to customer inquiries regarding products, specials, promotions, and pricing.
Created and maintained relationships and loyalty with customers through personal interaction.
Improved departmental layout and product presentation resulting in overall increased sales for store.
Attended periodic vendor training seminars and achieved the highest level of product knowledge. Prior Experience
Bank Teller – Bank of America, St. Paul, MN 2004 – 2006 Beauty Advisor – Trade Secret, Bloomington, MN 2000 – 2004
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