Customer Service Assistant Manager
Resume:
Erica Davis
Huntsville, TX *****
****************@*****.***
To obtain a position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization.
Work Experience
RCA Rural Carrier Associate
USPS (United States Postal Service)-Montgomery, TX Present
collects mail and packages along routes in rural areas. They also provide a variety of services to customers along an assigned route. An ARC may be required to provide their own personal vehicle. If you enjoy working outdoors, while keeping your week free, this may be a great fit for you. Job duties include:
• Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery
• Deliver mail along your assigned route
• Pick up or collect mail from customers
• Work indoors and outdoors in all weather: rain, snow, cold and heat Customer Service Representative (Remote)
Verizon-Houston, TX
August 2022 to February 2024
Respond to customer inquiries and resolve issues via phone, email, and live chat
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Provide information about products/services, pricing, and promotions
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Assist customers in placing orders, tracking shipments, and processing returns
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Address and resolve customer complaints professionally and efficiently
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Collaborate with internal teams to ensure customer satisfaction and problem resolution
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Maintain accurate and detailed customer records
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Stay informed about product updates, industry trends, and company policies Assistant Manager
Tiff's Treats Cookie Delivery-Houston, TX
December 2019 to August 2022
Responsibilities include leading and developing On-Duty Managers, Drivers, and Kitchen staff, executing daily objectives, working with Store Managers and District Managers and other ASMS and SMS in the district to make sure all stores in the market work together to deliver warm moments. ASMs execute store operations with accuracy and timeliness, ASMs are responsible for store operations including, but not limited to, managing staff, assisting customers, maintaining a clean store, and running an organized shift.
Floral Manager
HEB-Spring, TX
October 2008 to December 2019
Essential Functions / Process Responsibilities include the following;
• Majority of time spent using independent judgment to make employment-related decisions, or effectively recommend such decisions, to hire, promote, transfer, discipline, suspend, discharge, reward, or otherwise engage in resolving partner-related matters
• Designs floral arrangements
• Maintains and controls inventory
• Designs and executes merchandising programs
• Prepares work schedules for department
• Monitors budget and payroll
• Provides work direction, coaching and training to other departmental personnel
• Tracks seasonal record when appropriate
• Offers excellent customer service by providing a variety of fresh, quality product
• Maintains product integrity by ongoing sanitation of equipment and department
• Loads and unloads and moves bulky, heavy product
• Floral deliveries, load customer orders into the delivery van. Set up an tear down events Assistant Manager
Cinemark-Cypress, TX
May 2007 to August 2015
• Promoted to Assistant Manager after 2 years
• Managed a group of team members
• Oversaw day to day movie operations
• Opened and closed theater times 9am open - 1 am closing shift
• Provided excellent customer service to all customer and guests in a timely manner Education
Associate's degree in Business Management
Lone Star College System - Cypress, TX
August 2007 to May 2009
High school diploma or GED
Skills
• Retail
• Excel
• Microsoft office
• Word Excel
• Word Processing
• Management
• Manager
• Retail Management Delivery driver
• Assistant Manager Experience
• Leadership
• Team Management
• Sales
• Sales Management
• Supervising Experience
• Floral Design
• Store Management Experience
• Inventory Control
• Retail Sales
• Telecommunication
• Merchandising
• Food Safety
• Profit & Loss
• Pricing
• Payroll
• Shift Management
• Kitchen Experience
• Research
• Supply chain
• Microsoft Access
• Van driver
• Communication skills
• Gardening
• Supervising experience
• Customer service
• Cash register
• Guest services
• Cleaning
• Computer skills
• Microsoft Office
• Time management
Certifications and Licenses
Food Handler Certification
Food Safety Certification
Manager Food Handler
Driver's License
July 2020 to July 2025
Non-CDL Class C
Certified Notary Public
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