Customer Service Social Media
Resume:
BISWAJIT MANDAL
FOOD & BEVERAGETEAM LEADER
An energetic, dedicated and outgoing F&B team
leader with 12+ Years of experience in reputed
hospitality settings. Skilled at training staff to the highest standards of customer service, ensuring
increased customer satisfaction, reduced staff
turnover rates & a rise in sales through up-selling techniques.
*********@*****.***
Bangalore, India
03 JAN, 1990
Passport Details- W8679644
WORK EXPERIENCE
RESTAURANTTEAM LEADER (F & B SR
CAPTAIN)
TOSCANO RESTAURANTS
10/2018 - Present, Bangalore, India
Achievements/Tasks
Provide excellent customer services
Always strive towards best customer satisfaction
Greet guests and present menus
Make suggestions based on guest preferences. Cooperate and communicate with all serving and kitchen staff Take and serve food/drinks orders
Prepare and serve hot or cold beverages, such as coffee, espresso drinks, frozen blended coffees, or teas. Up-sell when appropriate
Arrange table settings and turn around the tables quickly for next seating
Maintains safe and healthy work environment by following organization standards and sanitation regulations
Keep tables’ clean and tidy at all times
Check products for quality . Deliver checks and collect payments
WAITER
SHREE RAM EXCELLENCY HOTEL
07/07/2010 - 03/06/2011, Bangalore, India
Achievements/Tasks
Assisted guests in order selection by promoting specific menu items and specials.
Responded to inquiries regarding meal preparation and service.
Provided an efficient work environment by always arriving prompt and on time to ensure the restaurant was prepared for business hours.
Constantly provided a business environment that customers want to come back to.
Coordinated with kitchen staff to ensure timely and accurate order preparation. Regularly follow-up with guest tables and promptly fulfill additional requests.
Set uping Banquet hall where functions going to be happen, tacking care soiled and fresh linen, transport supplies and food to Banquet service areas and assist the Kitchen with plating up of Banquet meals.
01/2015 - 04/2015, Bangalore, India
HOTEL
TULI INTERNATIONAL (NAGPUR)
22/10/2009 - 07/06/2010/5
PROFESSIONAL EDUCATION
DIPLOMAIN HOTEL MANAGEMENT
BKRC SCHOOL OF FUTURE PROFESSIONALSHOTEL
MANAGEMENT
2009, West Bengal, India
SKILLS & COMPETENCIES
ACHIEVEMENTS
EMPLOYEE OF THE YEAR
Twice awarded as employee of the year from Toscano Restaurant SOCIAL MEDIA CHAMPION
Won three times social media champion award by positive reviews in Zomato & Google with my name
TRAININGS & CERTIFICATIONS
BRAND ORIENTATION TRAINING FROMTULI
INTERNATIONALHOTELS
BASIC FOOD SAFETY TRAINING
SEQUENCE OF SERVICE TRAINING
SUPERVISORY SKILLS TRAINING
WORK PLACE SAFETY TRAINING
HOW TO DEAL GUEST COMPLAINTS
BARISTA & COFFEE TRAINING
MICROSOFT OFFICE/ IDS POS SOFTWARE/WINHMS
LANGUAGES
ENGLISH
HINDI
BENGALI
HOBBIES
FITNESS MUSIC TRAVELING CARROM BOARD
ATTENTION TO DETAILS SERVICEWITH SMILE
ADAPTABILITY SALESMANSHIP M.S.OFFICE
EXCELLENT CUSTOMER SERVICE FOOD SAFETY
COMMUNICATION SKILLS OUTDOOR EVENT CATERING
ABILITY TO HANDLE PRESSURE TEAM WORK CALM
MULTI TASKING F&B PRODUCT KNOWLEDGE POS
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