Medical Front Desk
Resume:
Kelia Smith
** ********* ****** ** *** ***
Washington,DC 20032
**************@*****.***
SUMMARY
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
EXPERIENCE
12/2022 to 06/2023 (Remote) Customer Service Representative/Insurance Verification and Billing Associate
Blue Cross Blue Shield
• Cross trained in multiple departments to know all company needs and train new employees.
• Analyzed and updated all necessary changes to Salesforce software
• Processed customer service requests via phone support and email support
• Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
• Noted customer correspondence in CRM to track requests, problems and solutions.
• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
• Audited internal data and processes to identify and manage initiatives, improving business performance.
07/2022 to 11/2022 Patient Access Associate Float
Inova Health Systems
● Administration tasks to include documentation,scanning, billing,and appointment setting
12/2021 to 08/2022 Patient Registration
Medstar Washington Hospital Center
● Administration tasks to include documentation,scanning, billing,and appointment setting
07/2020 to 11/2021 Scheduling Clerk
Unity Healthcare
• Performed administrative tasks and assisted in executing business solutions
• Successfully entered data into company database and validated the accuracy of valuable company information
• Used and analyzed data from automated information aggregators to update the database
• Generated data reports, enter company findings into the database and perform backups
• Supported data entry across departments as requested, switching promptly to new projects.
01/2019 to 06/20 IT Technical Support/Digital Media Intern Accenture
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
• Documented customer correspondence in CM to track requests, problems and solutions.
• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
• Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
• Assisted customers by providing confirmations, answering questions and offering general information.
EDUCATION
McKinley Technology High School- Diploma
June 2020
Strayer University- Associate Degree
December 2022
Southern New Hampshire University- Bachelor’s Degree In process May 2026
SKILLS
• Efficient and Detail-Oriented
• Technical Support
• Medical Insurance Rep
• Supervisory Experience
• Sales
• Email Support
• Salesforce
• Zendesk
• Understanding Customer Needs
• Creative Problem Solving
• Call Documentation
• Order and Refund Processing
• Data Entry
• CRM Software
• LiveChat Support
• Microsoft Office
• Billing
• Medical Terminology
• Scheduling Appointments
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