Receptionist European Wax Center

ROSIMAR QUINONES-ALBERTY

Hartford, CT 959-***-**** ********@*****.***

Summary

Talented, analytical, and motivated professional with the ability to deliver award-winning customer satisfaction. A creative problem-solver and sound decision maker committed to meeting new challenges, achieving goals, and exceeding employer expectations.

•Greeted visitors and provided them with assistance.

•Scheduled appointments for clients, customers, and provided information on services, while cross selling items bases on client’s needs.

•Maintained a neat reception area by organizing materials and tidying up furniture.

•Answered incoming calls, provided information and transferred calls if applicable.

•Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; and proved information to management for orders.

•Processed customer payments using point-of-sale terminals according to company policies and procedures.

Hostess/ Waitress Feb 2023 to May 2023

Hook & Reel Hartford, CT

•Greeted guests warmly upon arrival, seating them promptly.

•Maintained a clean and organized dining area.

•Took orders for food and drinks and delivered them to guests.

•Answered questions about menu items, ingredients, and pricing.

•Bussed tables as needed during peak hours.

•Provided excellent customer service by addressing any concerns promptly.

•Demonstrated diplomatic skills and tact when working with coworkers to delegate service flow.

•Fostered relationships with staff and customers to deliver outstanding service.

Store Clerk Oct 2021 to Jan 2022

Cotton On Lancaster, PA

•Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.

•Arranged promotional displays to enhance customer appeal and generate sales

•Organized store shelves according to product type and size.

•Resolved customer complaints in a timely manner to maintain positive relationships.

•Processed customer payments accurately and efficiently.

•Completed daily closing procedures and sales floor recovery.

Education and Training

Insurance & Financial Services May 2023

Hartford Job Corps Academy Hartford, TN

High School Diploma Jun 2020

J.P. McCaskey High School Lancaster, PA

Associate, Sociology Pending

Connecticut State Community College Hartford, CT

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