Employee Relations Talent Acquisition

Samantha Thomas

336-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

People Partner October 2021–Present

Walmart Supply Chain – Transportation Mebane, NC

Direct all HR related functions including executive coaching and counseling of 2 business unit GTM (General Transportation Manager) and 9 executives responsible for generating $2M revenue

Execute multiple HR programs related to the employee life-cycle, such as talent acquisition, onboarding, employee development, and employee relations.

Improved grievance documentation procedures to minimize HR risk, which reduces unemployment expenses by 50%, improve headcount by 20%

Saved $350K through effective restructuring and implementation of modernized HR solutions targeting decision-making improvements for the leadership team

Achieved 32% improvement in employee engagement by introducing HR metrics/scorecards to monitor progress.

Ensure compliance with company HR policies and local, state, and federal laws and regulations by reviewing and managing the accuracy, confidentiality and maintenance of HR-documents; assisting in the implementation of and ensuring compliance with HR systems applications; advising on, researching, and resolving HR-related issues; and analyzing information and data to recommend and/or make HR business decisions.

Supervise and/or manage associates and leaders in area of responsibility by giving direction,; identifying training and development needs and providing opportunities for learning and growth; teaching, supporting and modeling Logistics and company policies and procedures; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates, leaders and managers.

Supervising, evaluating, mentoring, and developing employees, monitoring performance and providing feedback; managing workload; and participating in the hiring and promotion of employees and associates, including dealing with employment compensation/payroll processing, employee relations, recruiting/staffing, organizational planning, and/or training and development programs.

Chief Human Resource/Talent Officer March 2020 – October 2021

Advanced Technology Inc 200+ employees Greensboro, NC

New Associates assimilation/on-boarding/strong talent pipeline

Conducts and coordinates training and management development. Oversees talent acquisition, development and succession planning.

Fosters a workplace environment consistent with the values/mission outlined by the leadership

Primary spokesperson in contract negotiations

Complies with all ATI employment policies, procedures/processes and programs. Performs duties in compliance with quality, ISO 9001 and ISO 140001, as well as safety policies

Drives Diversity and Inclusion Initiatives – focus on innovation and creativity, representation of diversity at all levels, integrate strategies in recruitment, performance management, and leadership assessment

Responsible for administration of Compensation Payroll, Benefits enrollment/renewal, FMLA, Employee Relations, as well as Compliance

Directs employment processes to ensure recruitment and retention of competent, engaged associates at all levels of the organization; minimizing turnover and absenteeism.

Contributes to the company’s goals of total quality and cost improvement.

Human Resources Manager July 2019 – February 2020 Diebold Nixdorf 350+ employees Greensboro, NC

Lead investigation and resolution of any employee relations issues

Develops training materials, Provide consultation and coaching to all levels of organization

Interpret various HR plans programs policies and procedures for employees and provides guidance and recommendations to business unit management.

Maintain HRIS employee records by submitting changes in a timely manner.

Analyze trends and metrics to support the implementation of solutions and practices that support company objectives.

Collaborate with the HR team to develop innovative, timely, and cost-effective best practice HR initiatives.

Maintain confidential employee data or files

Responsible for administering contractual job placement programs, recruitment for hourly positions; providing orientation for new hourly employees; and maintaining onsite personnel files.

Responsible for employee relations, issuing service awards and contribute to internal newsletter with new hire, promotion and departure announcements

Responsible for workers comp claims, including filing appropriate paperwork and communication with insurance company

Serve as a central point of contact for employees and leaders for HR related inquires via in person, Case Management System and phone line.

Gather and analyze data with useful HR metrics: time to hire and employee turnover rates

Organize annual employee performance reviews

Evaluate all employment processes and recommend improvements if required to various departments

Perform other job-related duties as assigned

Human Resources Generalist/Recruiter September 2016 – June 2019

Gilbarco Veeder-Root 850+ union employees Greensboro, NC

Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport

Drives Diversity and Inclusion Initiatives – focus on innovation and creativity, representation of diversity at all levels, integrate strategies in recruitment, performance management, leadership assessment/training

Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.

Develop company’s policy for personnel policies and procedures, talent benchmarking, talent assessment and interviewing

Provide expert advice and coaching to management and employees to cultivate a growth mindset

Facilitates development and communication of surveys related to employee engagement

Coach and counsel management staff regarding employee relations and performance management

Recruited 250+ employees for 2018 salary/non-exempt and hourly labor

Supervised, trained and evaluated 5+ clerical workers

Implement talent acquisition, staffing, employment processing, employee relations and retention AA/EEO compliance, labor relations, and knowledgeable understanding of current Union contract.

Develop human resource solutions by collecting/analyzing information; recommending courses of action.

Gather and analyze data with useful HR metrics such as time to fill and employee turnover rates.

Organize quarterly and annual employee performance reviews.

Enhances department and organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments.

Field Support Engineer Specialist February 2015 – September 2016

Gilbarco Veeder-Root Greensboro, NC

Coordinated and scheduled 10,000+ convenience store closings due to upgrades.

Completed remote installation of maintenance fixes and version upgrades for 5,000+ convenience stores.

Utilized Cybera and Hughes to access remote sites. Tested and fixed faulty equipment and software

Validated developed solutions for customers.

Monitored performance, collected data, and analyzed data for field trials.

Investigated and escalated unresolved issues for customers.

Assisted technicians with various support functions.

Senior Human Resource Generalist March 2008 – December 2014 Ray Investment Properties Inc, 100+ employees Greensboro, NC

Direct and Indirect employee communications/engagement/coaching

Conduct all on-boarding for new hires

Recruit new hire through career fairs and public advertisement etc.

Employee Relations/Investigation

Supervised, trained, and evaluated 50+ employees directly.

Supported payroll for 100+ hourly employees in ADP

Prepared work schedules 50+ employees.

Planned, organized, and managed the overall physical operation

Organized office operations and procedures.

Led proactive problem solving and damage control for any and all business issues.

Balance 10+ separate accounts and petty cash.

Maintained and organized auctions.

Driver’s License Examiner July 2002 – April 2004

Department of Motor Vehicles Greensboro, NC

Determined eligibility for Motor Vehicle and CDL licenses.

Conducted required vision examination.

Observed and evaluated driver skills.

Balanced funds collected daily.

Maintained a proficient knowledge of motor vehicle laws.

Interpreted driving records.

Communicated daily with DMV Enforcement and State Troopers.

Executive HR Assistant August 1996 – February 2002

Greensboro Transit Authority (ATC Vancom) 500+ employees Greensboro, NC

Acted as the point of contact between the executives and internal and external clients.

Processed calls, took messages, and routed correspondences.

Handled requests and queries appropriately.

Maintained diary, arranged meetings and appointments, and managed calendars.

Made travel arrangements and travel with Manager and/or VP

Took dictation and minutes for meetings.

Monitored office supplies and researched advantageous deals and suppliers.

Produced reports, presentations, and briefs.

Developed and carried out an efficient documentation and filing system.

Prepared and presented reports with financial data.

EDUCATION AND TRAINING

Columbia College, Columbia, MO, A.S. in Human Service and Communication - completed

Columbia College, Columbia, MO, Bachelor’s in Major Human Service and Communication – in progress

HR Certification Prep Course (APHR,PHR,SPHR,GPHR) – completed; Certification Testing – in progress

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