Customer Service Representative
Resume:
Gerelle Gleaton
Expertise in the Customer Service and Data Entry industries.
Smyrna, GA 30082
*********@*****.***
I am applying for a position as a Customer Service Representative. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Temporary Contract Worker
Aston Carter-Atlanta, GA
October 2021 to Present
1. I took inbound calls from American Honda Financial customers. 2. I processed payments.
3. I set up payment arrangements.
4. I routed calls to varous departments.
5. I explained the bills to customers.
Customer Service Representative
Convergent Solutions, Inc.-Dunwoody, GA
January 2018 to October 2021
1. I took inbound calls from Duke Energy customers. 2. I processed payment arrangements.
3. I processed disconnections.
4. I processed startup connections.
5. I placed customers on various billing programs. 6. I discussed accounts with customers.
7. I routed calls to various departments.
• Call center based
Data Indexer
CIOX Health-Alpharetta, GA
April 2017 to January 2018
* Indexed and/or key verified a wide variety of medical records and charts.
* Coded and categorized the records according to requestor type.
* Routed records with errors and missing information for correction to the appropriate department.
* Exceeded processing minimum chart requests per hour. Substitute Teacher K-12
ATLANTA PUBLIC SCHOOLS-Atlanta, GA
August 2014 to April 2017
Responsibilities
* Monitored students in the classroom, at lunch or throughout the school by maintaining order and discipline.
* Performed various administrative duties such as taking attendance, passing out classwork, assisting with completion of classwork, collecting homework, organizing the classroom and recording grades.
* Conducted other duties assigned by the School Principal. Accomplishments
I made an impact on the students who I substitute taught daily by demonstrating to them that I can efficiently teach the subject matter to them during their teachers' absence. Skills Used
1. leadership
2. teaching
3. behavior modification
Interview Specialist
The Network, Inc-Norcross, GA
August 2004 to August 2014
* Interviewed employees, customers, general public and management on incidents and accidents incurred at the work place and in the environment to construct workers compensation claims, general liability claims, automobile liability claims, property liability claims, crisis reports, quality liability claims and crisis reports using an inbound telephone system in a call center
* Asked probing questions to understand nature of caller's issue being reported
* Documented issues and concerns in the form of a professional report using a computer terminal and keyboard
* Verified key elements of the report to ensure accuracy of information being disseminated to insurance clients
* Provided appropriate next step closing instructions to caller
* Consistently exceeded minimum performance standards/rates on handling time, after-call, adherence, quality, service observation and client feedback
Data Entry Clerk/Data Transcriber
Internal Revenue Service-Chamblee, GA
December 2000 to June 2004
* Transcribed and/or key verified a wide variety of taxpayer prepared tax returns, schedules and documents
* Identified missing, incorrect and unrecognizable data
* Provided appropriate courses of actions to resolve errors
* Referred complicated tax returns to others for correction
* Exceeded satisfactory quantity/quality production requirements Telephone Interviewer
Booth Research Services-Atlanta, GA
May 1997 to May 1999
* Interviewed public on various topics, subjects and concerns in a large call center using an outgoing dialer telephone system
* Gathered data for companies in the marketing industry for statistical purposes
* Recorded statistical data on computer terminal using keyboard
* Consistently exceeded daily completion rates/quotas Education
B.S. in Integrated Studies
Clayton State University - Morrow, GA
September 2007 to May 2011
Skills
• Spanish Speaker (10+ years)
• Customer Service
• Call Center
• CSR
• Customer Care
• Teaching Experience
• Customer Support
• Microsoft Office
• Phone etiquette
• Communication skills
• Computer skills
• Microsoft Excel
• Medical terminology
• Microsoft Word
• Microsoft Outlook
• Organizational skills
• Administrative experience
• English
• Microsoft Powerpoint
• Office experience
• Typing
• Clerical experience
• Word processing
• Filing
• Computer literacy
• Windows
• Call center
• Cash register
Certifications and Licenses
Driver's License
Additional Information
QUALIFICATIONS
10 years of customer service experience.
Effective verbal, listening and communication skills Type 50 w.p.m./10,000 k.s.p.h.
Proven ability to multi-task
Excellent attention to details
Contact this candidate