Customer Support Service
Resume:
Mira Jan Darwish
Experienced Customer Support Interpreter
/Translator Seeking Medical Interpreter
Position
A dedicated and experienced interpreter/translator seeking a Medical Interpreter position. Offering excellent communication skills, active listening, and a strong ability to build relationships. Proficient in using computer systems and software, which will aid in efficient and accurate interpretation.
*********@*****.***
Work Experience
Interpreter/Translator
Language Line Onsite (Fluent)
November 2017 - May 2024
Interpreting for the Medical facilities, Healthcare, hospitals Courts, Legal sections Insurance companies. The languages are Pashto, Dari, Farsi and Persian
Interpreter/Translator
Illinois Language Services
March 2020 - January 2024
• Provided interpretation and translation services in a customer support setting.
• Utilized active listening and communication skills to facilitate understanding between parties.
• Demonstrated adaptability and dependability in a fast-paced environment. Customer Logistics & Sales Supervisor
Dealership
March 2018 - February 2020
• Served customers by providing product and service information, resolving product and service problems.
• Guided customers through the purchasing process.
• Worked to improve customer service experience.
Customer support supervisor
Conrad Chicago Worldwide Hilton Hotel
September 2016 - December 2016
• Provided customer support at Conrad Chicago Worldwide Hilton Hotels.
• Greeted customers and assisted with their needs.
• Demonstrated excellent communication and relationship building skills. Liaison Officer/Interpreter/Translator
Department of State - US Embassy
April 2013 - April 2016
• Documented and completed foreign registration cards
• Assisted individuals through visa process
• Coordinated with General Directorate of Prisons and Detention Centers and PAE - CSSP logistic process.
• Filed government tax forms for local nationals and forwarded all information to the Ministry of Finance
• Assisted in arranging meetings, conferences, seminars, visitation, shipping manifests, donations and other required tasks
• Setting appointments for Officials and Visitors
Customer Service Representative and Community Advisor Real Property Dealer & Afghan Marketing Firm
January 2005 - March 2016
• Provide excellent customer service to customers; share ideas & advice about home improvement projects and products
• Serves customers by providing product and service information; resolving product and service problems.
• Conduct customers how to buy the products
• Improve customer service experience, create engaged customers and facilitate organic growth
• Keep ahead of industry's development and apply best practices to areas of improvement
• Attracts potential customers by answering product and service
• Inform all residents about Community Standards
• Facilitate on-going discussion related to what community members expect of each other
• Hold community meetings
• Control resources and utilize assets to achieve qualitative and quantitative targets Guest Services Agent & Interpreter
Department of State - US Embassy
March 2012 - March 2013
Linguist
Border Management Task Force - US Embassy
April 2011 - January 2012
British Military (ISAF), Helmand Province, Afghanistan Sep/2008 - Mar/2010 US Army (ISAF), Khost and Ghazni Provinces, Afghanistan Jan/2007 - Jul/2008 For the above four Guest Services Agent & Interpreter positions, performed the following tasks :
• Follow ethical codes that protect the confidentiality of information
• Responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability
• Assist guests with check-out including
• Receive, input, retrieve and relay messages to guests
• Translate messages simultaneously or consecutively into specified languages
• Listen to speakers' statements to determine meanings and to prepare translations
• Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material
• Read written legal documents, scientific works, or news reports, and rewrite material into specified languages
• Interpreted for all meetings between local nationals, government officials and military personnel Principal, Teacher
Kabul English Language Center and GTZ BEFARE School January 1999 - December 2005
• Established and enforced syllabus
• Taught English and Science courses
• Taught English classes to refugees in the community
• Enforce discipline and attendance rules
• Helping refugees find resources
• Introduced students to new literature
• Recruit, hire, and train new staff
Admin Officer
Ahmad Shah High School
January 1997 - December 1999
• Prepared and maintained office documents, salary files, attendance and financial records, relationship building, and meetings
Education
Kabul University
Bachelors, Bachelor's Degree in English Literature December 2004
Bachelor's Degree in English Literature
IDTP
Certificate, Certificate in Computer Hardware
December 2003
• Earned a Certificate in Computer Hardware. • Gained technical skills relevant to modern communication tools. Dawat University
Business Administration
January 1997 - December 2000
Business Administration
Dawat University
Certificate, Certificate in Computer Science
December 1999
• Earned a Certificate in Computer Science. • Developed a strong foundation in computer systems and software, enhancing my technical skills.
Skills
Decision Making Ability To Listen Adaptability Hard Working Relationship Building Potential Patient Advocacy Medical Terminology Excellent Communication Communication Skills Improvement Facilitate CSSP Active Listening Dependable Determine Assisted Loyalty Discipline
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