Jewelry Sales Queens Center
Resume:
Kevin Ramkumar
***** ********** **, *******, ** *2832 – 718-***-**** – **********@*****.***
Objective
Accomplished Jewelry Sales professional skilled in establishing lasting relationships with clients and management staff. Expert in jewelry sales with training in POS system operation. Demonstrates reliability and closing sales quickly with proven record of boosting sales and customer loyalty through individualized service. Skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Takes pride in client satisfaction and building positive relationships.
Experience
JEWELRY CONSULTANT
Signet Jewelers
Zales Outlet, Orlando, FL
2022 – Current
Transfer associate from Zales, Queens Center Mall, Queens, NY.
Duties and responsibilities remain the same as exactly as my previous years and experience with Signet Jewelers.
JEWELERY CONSULTANT
Signet Jewelers
Zales, Queens Center Mall, Queens, NY
2014-2022
Increased Sales and customer satisfaction through personalized servicing.
Completed store opening and closing procedures as per company guidelines as keyholder.
Greeted customers and asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Informed customers of current and upcoming store promotions.
Displayed merchandise by arranging in appealing ways to boost sales.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals.
Upsold warrantees and opened Zales credit applications to drive sales revenues and achieve sales goals.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Developed conflict resolution skills by diffusing tense situations with unhappy customers.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Diamond Council of America certified.
Education
Vaugh College
Queens, NY
2 years college experience and college credits
References
Reference name, Company
Elvira Elzohiery 347-***-**** Manager
Maria Garcia 407-***-****
Rafina Mohammed, Signet Jewlers Zales
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