Office Coordinator
Resume:
Mercedes Cruz
*********@*****.***
Red Deer, Alberta, T4N 4T1
PROFESSIONAL SUMMARY
Dedicated individual with successful experience in fast-paced office and warehouse settings. Knowledgeable in the use of Microsoft Word, Excel, and PowerPoint operating system. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Willingness to take on added responsibilities to meet team goals. Detail-oriented worker with proven resourcefulness and reliability.
SKILLS
• Adaptability
• Attention to Detail
• Problem Solving
• Service Orientation
• Clerical Knowledge
• Customer Experience
• Auditing
• Quality Control
• Microsoft Office
• Accounting
WORK EXPERIENCE
•
Assistant Office Administrator (School Practicum)
Western Financial Group, Incorporation Apr 15, 2024 – Apr 29, 2024
• Responded and managed incoming and outgoing communication, including phone calls and letters.
• Supported teams within the organization as needed including bank deposits, process premium payments, documentation and filing system.
Product Picker/Quality Assurance Sep 2019 - Sep 2023 Peavey Industries LP • Red Deer
• Picked and packed quantity items based on store orders. Labeled, stacked, and palletized specific orders for delivery.
• Reviewed warranty claims.
• Checked, verified, processed documents and filed warranty forms.
• Created intercompany transfers, received transfers and processed Returns from Retail Stores and returning these merchandise goods to the Vendors or Manufacturers. Administrative Assistant / Program Coordinator May 2012 - Aug 2016 Central Alberta Immigrants Women’s Association • Red Deer
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Drafted correspondence and other documents for department heads in the company.
• Reported directly to the Executive Director and Funders.
• Collaborated on special projects as assigned by the leadership, contributing research findings or coordinating events as needed for success.
• Trained, Supported and Connected Home Visitors to different serving agencies in Red Deer area and Districts in order to help our clientele.
Front Desk / Receptionist Oct 2009 - Apr 2012
Sheraton Hotels • Red Deer, Alberta
• Monitored and screened visitors to verify accessibility to inter-office personnel. Greeted guests at front desk and engaged in pleasant conversations.
• Checked-in and Checked-out guests, processed bill statement.
• Resolved customer problems and complaints.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Balanced daily financial transactions and prepared day-to-day financial reports. Front Desk Mar 2006- Sept 2009
Red Deer Lodge
• Received and prepared payments of hotel accommodation.
• Answered and directed calls and queries regarding hotel services.
• Balanced daily financial transactions and prepared reports. EDUCATION
Accounting Technician Feb 2024 – Apr 2024
(Manpower Retrain Canada) • Red Deer, Alberta
12 weeks Fundamentals of Accounting
Life License Insurance Program Jan 2016 - Mar 2016 Primerica Life Insurance Company of Canada
Fundamentals of Income Tax Level 1 Sep 2014 - Dec 2014 H&R BLOCK • Red Deer, Alberta
Simply Accounting Level 1 Jun 2011 - Jun 2011
Red Deer College • Red Deer, Alberta
Microsoft Word & Microsoft Excel Apr 2011 - Jun 2011 Red Deer College • Red Deer, Alberta
Bachelor of Science in Commerce Major in Accounting Jun 1982 - Apr 1986 Saint Mary’s University • Bayombong, Nueva Vizcaya, Philippines VOLUNTEER WORK
Tutor Sep 2023 - Feb 2024
Adult Literacy program (GH Dawe Library) • Red Deer, Alberta Financial Literacy Coach Feb 2024 - Feb 2024
African Caribbean Organization of Central Alberta • Red Deer, Alberta CERTIFICATIONS AND TRAININGS
• Leadership Networks 101 ( The Leadership Center of Central Alberta ) June 2013
• Financial Literacy Curriculum (Momentum) Nov 2012
• Starwood Preferred Guest Training Certificate (Sheraton Hotels) Nov 2011
• Telephone Courtesy Training ( Sheraton Hotels) Nov 2009 REFERENCES (_Available upon Interview)
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