Customer Service Office Assistant

CHASSIE L. WILSON

206-***-**** *********@*****.***

Qualifications

Expert customer service skills ● Managerial experience ● Experience with cashiering and hospitality services ● Multitasking expertise ● Excellent interpersonal and communication skills ● Works well under pressure ● Highly responsible and reliable

Work Experience

The Home Depot - Customer Service & Online Orders Associate 2023 - 2024

●Greet customers; answer phone calls; accurately answering any inquiries

●Basic product knowledge; department and price point

●Online order management; order placement, order pick ups, audits of on-hand pending pick ups, and all communications with customers pertaining to their orders

●Provide effective, fast, friendly service for returns and all customers

Safeway - Closing Supervisor & Cheese Specialist 2021 - 2022

●Managerial duties in the absence of Store Director or Assistant Store Director

●Responsible for closing store, supervising closing duties of all store departments, providing assistance as needed to cashiers, perform basic office functionality

●Appropriately handle emergencies, customer complaints, employee or customer accidents and supervising all store personnel

●Product inventory/ordering

●Cash handling

●Maintain high level of familiarity with company policies and procedures

Various Social Media Outlets - Manager, Online Retail Stores 2020 - 2021

●Sold various merchandise

●Communicated effectively with customers to keep business

●Managed the online store including making the listings

●Coordinated distribution of merchandise

●Effectively managed inventory with accurate dimensions

The Genesis Project - Administrative Assistant 2019 - 2020

●Answered phone calls and emails

●Managed donation procurement for the annual auction

●Kept the center clean and organized

●Managed the expense log

●Spearheaded client intakes including recording demographics and information

References

●Amanda Chavira - Mentor Figure - 206-***-****

●Kylie Gray - Coworker at The Genesis Project - 206-***-****

●Jon Bray - Mentor/Past Employer - 425-***-****

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