Customer Service Assistant Manager

Brittany Perry

432-***-**** *****.*********@*****.*** Monahans, TX 79756

SUMMARY

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

SKILLS

Sales monitoring

Task Delegation

Cost Reduction

Employee Scheduling

Recruiting and interviewing

Product and service knowledge

Staff Management

Cost Control

Retail Operations

Money Handling

Policy Enforcement

Sales Strategies

Customer Relations

Staff Supervision

Sales Reporting

EXPERIENCE

Assistant Manager, The Kent Companies (Huddle House), December 2020-July 2024 Monahans, TX

Supervised daily operations including scheduling shifts, and assigning duties, as well as; Training for new hires to familiarize them with the workplace environment. Created reports on sales trends, inventory levels, and financial data. Collaborated with management on developing strategic plans for achieving business goals. Managed customer service inquiries and complaints in a timely manner. Assisted in the development of operational strategies to ensure efficient and productive operations.

Ensured compliance with safety regulations and company policies. Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Reviewed completed work to verify consistency, quality, and conformance. Resolved customer inquiries and complaints requiring management-level escalation. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Manager, Dominoes Pizza, October 2012-October 2019 Midland, Texas

Supervised daily operations including scheduling shifts, assigning duties. Created reports on sales trends, inventory levels, and financial data. Collaborated with management on developing strategic plans for achieving business goals. Managed customer service inquiries and complaints in a timely manner. Assisted in the development of operational strategies to ensure efficient and productive operations.

Assistant Manager, Dollar Tree, January 2015-January 2016 Midland, TX

Maintained up-to-date knowledge of company products and services. Collaborated with management on developing strategic plans for achieving business goals. Managed customer service inquiries and complaints in a timely manner. Ensured compliance with safety regulations and company policies. Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Resolved customer inquiries and complaints requiring management-level escalation. Delegated work to staff, setting priorities and goals. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Sales Representative Team Leader, The Kirby Company, March 2010-March 2011 Midland, TX

Sourced new leads through industry contacts, cold calling, and other methods of outreach. Developed relationships with key customers in order to secure long-term business partnerships. Developed and implemented team strategies to increase sales productivity. Resolved customer complaints promptly and professionally. Negotiated contracts with customers in order to maximize profits. Demonstrated product features to align with customer needs. Reorganized routes and schedules in territory to maximize efficiency. Identified customer needs by asking questions and advising on best solutions. Produced sales documents, finalized deals and filed records. EDUCATION AND TRAINING

High School Diploma

Robert E. Lee High School, Midland, TX May 2011

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