Customer Service Behavioral Health
Resume:
WILMA HORSLEY
***** ****** **** ************, ** 47331 859-***-**** ************@*****.***
PROFESSIONAL PROFILE
Client-centered professional with the skills necessary to assess, help plan, and advocate for options and services. Communicate effectively to meet individual needs and coordinate available resources. Able to provide support to organizations that offer services for vulnerable populations.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Follow policies, procedures, and guidelines to ensure consistent quality.
Strong time management skills with ability to establish priorities to meet timelines.
Microsoft Office Applications – Word, Excel, and PowerPoint.
KEY QUALIFICATIONS
Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations
Wellness Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention
Evaluation Methods Self-Care Community Resources Public and Community Health Systems Program Planning
Interview Techniques Delivery of Services Program Management Social Programs
Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics
Medical Terminology HIPAA Compliance Interpersonal Professional Communications Allied Healthcare
Health and Human Services Anatomy & Physiology Pathophysiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2023
WORK EXPERIENCE
Teleperformance – Remote, USA 10/2023 – 01/2024
Wellecare Centene Member Services
Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
Provides support on various member or provider issues to ensure customers receive high-quality services
Document all member or provider information and communications for quality and performance tracking through CRM applications.
Honda – Greensburg, IN 05/2023 – 09/2023
Assembly Line Associate
Perform product assembly process within assigned work area in a team-oriented environment.
Pay close attention to detail and follow work instructions to ensure proper part assembly.
Work at required pace to meet daily production schedules.
Ensure quality meets specifications and quickly address quality concerns.
Stay at Home Parent – Connersville, IN 10/2020 – 05/2023
Homemaker
Ensured household duties were completed in a timely manner and managed household budget.
Coordinated medical care, meals, and social activities.
Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Hillrom – Batesville, IN 06/2020 – 09/2020
Assembly Line Associate
Operated machinery in the production of hospital beds.
Worked in a safe and efficient manner while remaining compliant with established procedures.
Helped team achieve goals and objectives, assured safety and quality control standards were followed, and worked efficiently to meet deadlines.
Contact this candidate