Customer Service Call Center

Kimberly Mobley

346-***-**** *********@*****.*** Houston TX 77044

Summary

Passionate, caring result driven leader with years of customer service experience in various aspects i.e., call center, direct contact, email, and live chat. I am enthusiastic, energetic and self-motivated to providing the highest quality of service with excellent interpersonal skills.

Skills

Excellent written/verbal communication

Positive language

Willingness to learn

Microsoft Office

Ten Years Certified Notary Public

Experience

03/2020 – Present

S.R. Care Home Solutions, Inc, Part time/Per Diem Sr. Customer Success Advisor

Perform expert leadership skills in management and coordination of patient care activities. Work collaboratively with all healthcare providers and professionals coordinating the transition of care and facilitating the delivery of all services.

11/2013 – 02/2020

Houston Permitting Center, Customer Service Rep. ll - 1002 Washington Avenue, Houston, TX

Assist customers looking for commercial permits, providing quick and courteous service issuing permits in a timely manner. Accuracy and attention to detail is a must.

01/2012 – 11/2013

Houston Public Library, Customer Service Clerk - 702 Kress Street, Houston, TX

Respond to customer information requests and instruct in use of library equipment and services. Checking in and out library materials and balancing daily cash report.

10/2010 – 01/2012

Iqor/RMS, Dialer Agent – 140 Cypress Station Dr., Houston / Hartford, CT

Assisted our insurance and medical clients with disputed accounts, first and third-party collection recovery. Scheduled payment plans, problem solving any issues and close completed accounts.

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